Open to opportunities

Brianna Hargrove

@briannahargrove

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I investigate fraud claims, strengthen compliance, and improve high-volume banking operations.

United States

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What I'm looking for

I'm seeking an Associate position where I can apply fraud analysis, risk management, compliance, and operational improvement experience to strengthen investigative processes and efficiency.

I've built my career at Wells Fargo, investigating complex fraud claims, analyzing account activity and transaction histories, and determining appropriate claim outcomes.

As a Fraud & Claims Operations Associate, I conducted quality reviews, managed NPS feedback reporting, mentored teammates, and partnered with leadership to improve fraud prevention, customer experience, and workflows. I designed a team scheduling system that reduced workflow disruptions and helped identify compliance gaps that improved fraud detection and risk mitigation.

Most recently, I've processed complex commercial banking billing transactions, resolved account exceptions, and maintained accurate, compliant customer billing records while meeting high-volume production and service expectations.

Experience

Work history, roles, and key accomplishments

Senior Operations Processor

Wells Fargo

Jan 2026 - Aug 2026 (7 months)

Processed complex commercial business banking billing transactions while ensuring accuracy and compliance with banking regulations. Researched and resolved billing discrepancies and performed account maintenance across multiple banking systems.

Claims Processing Quality Assurance Data Analysis Compliance Cross Functional Collaboration Process Optimization Customer Service

Fraud & Claims Operations Associate

Wells Fargo

Jan 2024 - Jan 2026 (2 years)

Investigated complex fraud claims by analyzing account activity and transaction history. Conducted quality assurance reviews and managed NPS operations, providing actionable reporting to leadership.

Fraud Investigation Claims Processing Quality Assurance Data Analysis Reporting Process Improvement Compliance

Fraud & Claims Operations Representative

Wells Fargo

Aug 2019 - Jan 2024 (4 years 5 months)

Conducted customer interviews to investigate fraud and claims cases. Evaluated account activity and processed financial claims while ensuring compliance with banking regulations.

Fraud Investigation Claims Processing Customer Service Compliance Data Analysis Case Management

Sales Representative

High Impact Advertising

Apr 2017 - Aug 2019 (2 years 4 months)

Represented nationally recognized brands through face-to-face sales in retail environments. Engaged customers, identified needs, and consistently met individual and team sales goals.

Sales Customer Service Relationship Building