Open to opportunities

Nana Adjoa Amamoo

@nanaadjoaamamoo

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Detail-oriented fraud detection specialist with a strong compliance background.

United States

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What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for growth in compliance and risk management.

I am a dedicated professional with a Bachelor's degree in Political Science from Frostburg State University. My career has been focused on enhancing fraud detection and compliance across various financial institutions. I have successfully reduced fraudulent transactions by 30% at Nordstrom Card Services and contributed to a 15% reduction in fraud incidents during my tenure at PWC. My strong analytical skills and attention to detail have been pivotal in ensuring customer satisfaction and operational efficiency.

Throughout my career, I have developed a robust skill set in transaction monitoring, risk assessment, and customer service. I have consistently improved operational processes, such as enhancing delivery issue resolution time by 25% and resolving 95% of inquiries on first contact. My experience spans various roles, including Corporate Credit Card Specialist, Audit Associate, and Brokerage Operations Representative, where I have leveraged data analytics tools like Excel to drive compliance and fraud detection initiatives.

I am passionate about utilizing my skills to contribute to a dynamic team focused on operational excellence and customer satisfaction. I thrive in environments that challenge me to think critically and solve complex problems while maintaining a strong commitment to compliance and ethical standards.

Experience

Work history, roles, and key accomplishments

Corporate Credit Card Specialist

Nordstrom Card Services

May 2023 - May 2024 (1 year)

Reduced fraudulent transactions by 30% through enhanced detection measures. Improved delivery issue resolution time by 25% by ensuring timely processing of POD and TOD requests. Resolved 95% of store credit card inquiries on first contact by assisting in managing store calls.

Fraud Detection Verbal Communication Problem Solving Customer Service

Audit Associate

PwC

Jun 2022 - Dec 2022 (6 months)

Enhanced fraud detection and compliance by conducting thorough third-party risk assessments. Improved transaction monitoring accuracy by 25% using data analytics tools like Excel. Contributed to a 15% reduction in fraud incidents by efficiently using RSAArcher, SPAR, ServiceNow, and SHREDD.

Fraud Detection Compliance Data Analytics Excel RSA Archer Spar ServiceNow SHREDD

Brokerage Operations Representative

Fidelity Investments

Dec 2021 - Jun 2022 (6 months)

Ensured compliance and identified suspicious activities by reviewing and processing transactions with extreme attention to detail. Improved customer satisfaction and compliance accuracy by delivering effective verbal communication to business partners and customers. Enhanced operational risk management by utilizing problem-solving skills and decision making in customer due diligence.

Compliance Fraud Detection Attention To Detail Verbal Communication Problem Solving Excel Data Analysis

Associate Banker

JP Morgan Chase

Sep 2020 - Jun 2021 (9 months)

Improved fraud detection accuracy by 30% through strategic analysis techniques and data analysis using Excel. Onboarded over 150 new clients to e-banking technology by providing detailed education and support. Resolved 95% of client issues on first contact by engaging with clients using strong verbal communication skills.

Fraud Detection Data Analysis Excel Collaboration Problem Solving Verbal Communication Customer Service

ATM/Vault Custodian

Citibank

Feb 2019 - Aug 2020 (1 year 6 months)

Ensured compliance with legal and corporate standards by monitoring transactions and implementing fraud detection measures. Enhanced customer security and satisfaction by providing verbal communication and decision-making support. Achieved 100% compliance with regulatory standards by performing Know Your Customer (KYC) procedures.

Compliance Fraud Detection Verbal Communication KYC Problem Solving

Teller

Sandy Spring Bank

Aug 2018 - Feb 2019 (6 months)

Enhanced customer satisfaction by 30% through effective management of client relationships and promotion of banking products. Achieved 100% compliance in transaction processing in a high-volume banking environment. Improved fraud detection capabilities while processing transactions by analyzing transaction patterns using Excel.

Customer Relationship Management Verbal Communication Problem Solving Fraud Detection Excel