Charlton Connor

I am a goal-oriented Fraud Analyst with over two years of experience in financial services, specializing in fraud claims and risk management. My professional journey has been marked by a commitment to delivering exceptional customer service that meets and exceeds expectations. I pride myself on my ability to engage with customers, utilizing my superb negotiating skills and professional telephone manner to build rapport with individuals from diverse backgrounds.

Throughout my career, I have honed my skills in fraud investigations and project management, serving as a New Hire Trainer to support the development of new hires. My advanced knowledge of human anatomy and psychology complements my professional expertise, allowing me to understand customer needs deeply. I have a proven track record of identifying opportunities to enhance customer experiences and implementing effective solutions in a fast-paced call center environment.