Kathie Telford

As a Fraud Specialist at Discover Card Services, I managed inbound and outbound calls related to fraud claims, reviewed information from merchants, and provided solutions to minimize risk while ensuring compliance with regulatory requirements.

In my role as an Account Specialist at BMO Harris Bank, I collected on delinquent accounts, utilized negotiation and skip tracing skills, and provided guidance to customers on maintaining their checking accounts.

As a Fraud Recovery Analyst at Chase Card Services, I investigated fraud claims, resolved bank losses, and trained peers on best practices while ensuring compliance with policies and regulations.

In my position as a Customer Relation Sr. Specialist at Chase, I built relationships with customers, addressed their issues, and maintained quality scores while ensuring compliance with strict policies.

As part of the Loss Mitigation team at Chase, I located contacts for card members and negotiated solutions to mitigate losses for the bank.

At HSBC, I prepared loans for foreclosure by gathering legal documents and ensured compliance with company goals while maintaining customer goodwill.

High School Diploma from Argo Community High School.

Certificate in Retail Management from Robert Morris College.

Professional development in Real Estate at Moraine Valley College.