Open to opportunities

Llewellyn Rivera Jr

@llewellynriverajr

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Bilingual fraud prevention analyst with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

As a dedicated fraud prevention analyst, I have honed my skills in analyzing and monitoring reports to mitigate losses for both banks and customers. My experience spans several roles in the financial sector, where I have developed a keen eye for identifying fraudulent activities and trends. I pride myself on my ability to communicate effectively with customers, ensuring they feel supported and informed throughout the process.

My background includes supervisory roles where I managed customer service teams, addressing escalated issues and fostering a collaborative environment. I am proficient in various software applications, including Microsoft Office Suite, which enhances my ability to perform data entry and manage customer interactions efficiently. My bilingual skills in Spanish further enable me to assist a diverse clientele, ensuring that language barriers do not hinder customer service excellence.

Experience

Work history, roles, and key accomplishments

Fraud Prevention Analyst

Ally Financial

Jun 2022 - Present (3 years)

Analyzed and monitored daily reports to mitigate loss for the bank and customers. Evaluated fraudulent cases to identify possible fraud trends and performed checks through internal and external databases to verify potential fraudulent activities.

Fraud Analysis Risk Mitigation Monitoring Database Management

Fraud Agent I – Digital Detection

TD Bank

Aug 2021 - Present (3 years 10 months)

Fraud Detection Digital Forensics Risk Assessment Database Queries

Banking Specialist I

TD Bank

Jul 2020 - Present (4 years 11 months)

Assisted customers with account inquiries, resolved issues, and de-escalated calls. Utilized Microsoft Outlook, Teams, and Word daily to provide quick, accurate, and concise information.

Customer Service Conflict Resolution Account Management Outlook)Microsoft Teams Microsoft Word Relationship Building

Transportation and Customer Service Supervisor

Cream-O-Land Dairy

Nov 2015 - Present (9 years 7 months)

Supervised drivers, managed transportation logistics, and handled escalated customer service calls. Utilized Omnitracs/Roadnet and ERMS programs for daily operations and data entry.

Customer Service Data Entry Microsoft Excel Omnitracs Roadnet Logistics Coordination

Education

Degrees, certifications, and relevant coursework

Winslow Township High School

High School Diploma, General Studies

Obtained a High School Diploma. Developed leadership qualities through participation in the ROTC program. Awarded a scholarship from FBLA of Winslow Township High School.

Camden County College

Incomplete Studies, Business Administration

Attended courses focused on Business Administration. Pursued studies in business principles and practices. A degree was not obtained from this institution.