Grenada Edwards

With over a decade of experience in customer service and fraud detection, I have honed my skills in analyzing transactions and identifying fraudulent activities. Currently, I work as a Fraud Detection Representative at PSCU, where I utilize the Falcon Fraud Detection System to monitor debit and credit card transactions. My role involves placing outbound calls, responding to inbound inquiries, and ensuring a high level of service while managing potential fraud risks.

Previously, I served as a Member Service Representative at Geico Federal Credit Union, where I excelled in cash handling and customer support. My ability to identify customer needs and refer them to appropriate financial products has been recognized consistently, leading to high customer satisfaction ratings. I am passionate about providing exemplary service and contributing to the success of my team and organization.