Open to opportunities

Ryan Stotler

@ryanstotler

Fraud Analyst at Bank of America who monitors high-risk transactions and identifies fraud trends.

At Bank of America, I monitor real-time queues, review customer transactions for potential fraud, and resolve queued transactions within service-level agreements. I also analyze account and transaction patterns to identify fraud trends and maintain fraud analysis models.

In my current role, I interact with banks and customers to validate information and confirm or cancel authorizations. I’ve also assisted a supervisor during group chats and completed training to help coach new associates.

Experience

Work history, roles, and key accomplishments

Current

Sr. Fraud Analyst II

Current

Bank of America

Mar 2020 - Present (6 years 7 months)

Monitors real-time queues and identifies high-risk transactions within the business portfolio. Resolves queued transactions within service level agreements to reduce potential revenue losses and maintains fraud analysis models.

Fraud Analysis Transaction Monitoring Risk Management Customer Service Service Level Agreements Data Analysis Banking Financial Services ACH Bank Secrecy Act

Current

Communications Specialist

Current

Johns Hopkins All Children's Hospital

Nov 2017 - Present (8 years 11 months)

Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Answers alarms, investigates disturbances, and writes reports of daily activities and irregularities.

Security Monitoring CCTV Access Control Report Writing Customer Service Emergency Response

Campus Safety Officer

Culver Academies

Mar 2015 - Sep 2017 (2 years 6 months)

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Answered alarms, investigated disturbances, and wrote reports of daily activities and irregularities.

Security Patrol Access Control Report Writing Customer Service Emergency Response

Customer Service Rep II

Lawn Ornaments and Fountains, Inc

Jun 2004 - Jun 2017 (13 years)

Kept records of customer interactions and transactions, resolving customer service and billing complaints. Solicited sales of new or additional services and products, and recommended improvements to prevent future issues.

Customer Service Data Entry Excel Inventory Management Sales Billing Shipping LTL Quickbooks

Hospital Security Officer

St. Joseph Regional Medical Center

Sep 2014 - Mar 2016 (1 year 6 months)

Monitored patients and guests causing disturbances, administered restraints per doctor's orders, and maintained logs of all activities during shifts. Typed incident reports and assured doors were secure for closing and opened for the start of the business day.

Security Incident Reporting Patient Safety Access Control Customer Service