Hadley Rones

Managed a high volume of queries and processed complaints via SAP, ensuring adherence to agreed SLAs. Coordinated and improved administrative systems to support the Customer Relations team in delivering high-quality complaint resolution and customer feedback services.

Managed a high volume of HR queries via Salesforce as part of a large HR Shared Service Team. Handled administration tasks for starters, leavers, and internal changes, including preparing contractual documents and payroll instructions.

Managed, updated, and added products across various e-commerce platforms, collaborating with team members for timely and accurate product setup. Optimized user experiences by updating product information and working on background SEO to improve rankings.

Utilized a bespoke product management system to drive the product experience from inception to customers, meticulously recording product details. Collaborated with Web Trading, Buying, and IT Teams to optimize processes and plan new technical features.

Built and updated a new eBay store, analyzing trends to optimize product placement for profitability. Approached new and existing customers for upsells and expanded orders, while overseeing general office administration.

Steered efforts to design and develop a new company logo and website, accelerating online sales using Google AdWords and Analytics. Managed customer invoicing, quotations, and payments, while maintaining sales spreadsheets and sourcing new customers.

Managed key accounts and day-to-day office operations to streamline business processes. Processed and delivered quotes, negotiated new job contracts, and managed staff holidays.

Supervised, trained, and motivated staff, conducting appraisals and assigning tasks to ensure seamless workflows. Managed office budget, evaluated expenditures, and attended conferences to facilitate process improvement.

Utilized robust techniques to approach and acquire new clients, supporting sales teams with market insights. Streamlined office operations and managed existing accounts, advising clients on suitable security systems.

Oversaw the overhaul and categorization of donor records, managing amendments and cancellations. Coordinated all office tasks and supported senior managers for efficient decision-making, while administering health and safety regulations.

Achieved qualifications in English Language, English Literature, Mathematics, Science, Graphics, Jewish Studies, and Spanish. Developed foundational knowledge across a diverse range of subjects.

Completed a GNVQ in Business Studies, gaining practical skills and theoretical knowledge in business operations. Focused on key aspects of business management and administration.