Romana U Rafi

Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases. Ensured the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

Welcomed customers with a friendly, approachable attitude, building rapport to understand their needs and recommending tailored solutions. Showcased innovative products and met performance goals while helping to maintain an inviting and organised store environment.

Accurately processed stock quickly and to the highest standard, including locating, packing, and promptly transferring stock in and out of the store. Met deadlines to always deliver to customers at the promised time, keeping operational areas of the store clean, tidy, and organized.

Approached customers over the phone, identified their needs, and recommended products and services. Processed sales and financial transactions, dealt with complaints, and updated information in customer databases.

Provided tailored recommendations and styling advice to customers to best meet their product needs. Handled complaints and processed returns calmly and diplomatically to encourage brand loyalty and repeat customers.

Maintained a high-quality environment that met individual children's needs from differing cultures, religious backgrounds, and stages of development. Cultivated a socially engaging and friendly atmosphere during activities and mealtime through positive behavioral modeling.

Provided support and companionship by engaging clients in activities and conversations to improve quality of life. Assisted with preparation of meals, drinks, and snacks, maintaining nutrition.

Completed a Bachelor of Arts in Human Resource Management, gaining comprehensive knowledge in HR principles and practices. Developed skills in managing human capital and organizational behavior.

Undertook a BTEC in Business, focusing on core business concepts and operations. Acquired practical skills relevant to various business functions.

Completed a BTEC in Law, studying legal principles and their application. Developed an understanding of the legal system and its impact on society.

Pursued a BTEC in IT, gaining foundational knowledge in information technology. Developed skills in various IT applications and systems.

Achieved GCSEs in Maths and English, building essential foundational skills. Developed proficiency in core academic subjects.