Griffin Schwartz

I led five successful software implementations, managing cross-functional teams to improve operational efficiencies and automate workflows in healthcare IT. I facilitated strategic discussions with C-suite executives, applied financial data analysis to optimize workflows, and ensured seamless adoption of new technologies. I also trained teams and created documentation to resolve complex issues.

I founded and managed an e-commerce business, overseeing all aspects from product design to customer service. I grew a Shopify store to 100,000+ visitors and thousands of orders through SEO and organic growth. I built strong relationships with manufacturers, optimized operations, and ensured customer satisfaction with effective communication and strategic cost management.

As lead event promoter for a college sports bar and concert venue, I drove event attendance and revenue through targeted marketing campaigns using social media and self-developed channels. I built relationships with artists, analyzed performance data to optimize strategies, and fostered a collaborative, customer-focused environment to ensure smooth events and high customer satisfaction.

I managed sales, operations, and guest experience to ensure smooth cruise operations and boost revenue. I oversaw ticket booth agents for other Hornblower vessels in Chicago. I optimized pricing and resources during peak times, improved communication between corporate & crew, and trained staff to uphold hospitality standards, leading to higher customer satisfaction and increased sales conversion.

I led a team of ticket agents, optimizing sales operations and ensuring smooth cruise experiences. I trained staff, managed schedules, and adjusted operations based on demand to enhance guest satisfaction. I de-escalated conflicts, provided customer-focused solutions, and analyzed financial reports to adjust resources and maximize profitability during peak periods.

As a cross-trained deckhand, I supported both customer-facing and behind-the-scenes tasks. I completed safety drills, assisted with boarding, and provided safety information to enhance the guest experience. I led Chicago skyline tours, combining hospitality and knowledge to engage passengers. I also maintained vessel readiness through daily tasks like cleaning and securing boats.

I fostered customer interactions and drove sales at one of Chicago’s busiest tourist attractions. I engaged thousands of visitors at Navy Pier, explaining offerings and upselling experiences to boost ticket sales. I provided excellent customer service by assisting with ticket purchases, answering questions, and offering tailored recommendations to enhance the guest experience.

At 15, I founded an e-commerce business with $10, managing product sourcing, marketing, and sales. I negotiated cost-effective deals with suppliers, achieving a 2000% markup on products. I streamlined operations by organizing inventory and developed sales strategies on platforms like eBay and Mercari, driving growth through targeted marketing and strong customer service.

I developed an online sales platform for Hannah’s Boutique during its liquidation, increasing sales by 2000% through eBay, optimized listings, and SEO strategies. I improved inventory management, categorized dead stock for efficiency, and implemented competitive research to boost sales. I also ensured timely order processing, leading to positive feedback and repeat business.

As a Sales Associate at a lacrosse facility, I enhanced the customer experience, managed operations, and boosted sales by optimizing product placement and offering personalized service. I improved sales by 20% through strategic product arrangement and coached young athletes, developing my leadership skills. I also prepared training equipment for client rentals, ensuring a smooth experience.

At 14, I identified a business opportunity in a gaming community and launched a mobile game account business with a $5 investment, generating over $40,000 in revenue. I automated gameplay using macro scripts, scaling the operation while focusing on school. Through creative marketing, I built a strong brand, gaining repeat customers and expanding the business.

Graduated with distinction