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@courtneyritter
Results-driven professional with expertise in customer success and program leadership.
I am a results-driven professional with over five years of experience in customer success, program leadership, and stakeholder engagement. My career has been marked by a proven ability to enhance organizational culture, drive project success, and improve data-driven processes to optimize client outcomes. I excel at building strong relationships, streamlining operations, and delivering impactful training solutions.
Throughout my career, I have been recognized for my exceptional communication skills and strategic problem-solving abilities. In my most recent role as an Executive Assistant/Project Coordinator, I act as the primary liaison between executives, customers, and internal teams, ensuring streamlined communication and efficient operations. My commitment to continuous improvement has allowed me to implement improved workflows and enhance client satisfaction across various roles.
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Work history, roles, and key accomplishments
Browns Medical Imaging
Jan 2024 - Present (1 year 10 months)
Act as the primary liaison between executives, customers, and internal teams, ensuring streamlined communication. Coordinate company events and streamline office operations by identifying inefficiencies and implementing improved workflows.
Modern Campus
Jan 2023 - Jan 2024 (1 year)
Led implementation and onboarding of Lifelong Learning software for 10+ clients. Delivered customized training to 50+ customer stakeholders, increasing software utilization and engagement.
Force Management
Jan 2022 - Jan 2023 (1 year)
Owned a portfolio of 40+ stakeholders, developing customer value plans and needs assessments. Proactively identified at-risk accounts, reducing churn through strategic outreach.
KinderCare
Jan 2021 - Jan 2022 (1 year)
Designed interactive lesson plans for 100+ students and collaborated with faculty to improve student satisfaction. Developed curriculum aligned with state standards.
Fidelity Investments
Jan 2021 - Jan 2022 (1 year)
Managed client relationships and provided technical support to 500+ clients annually. Led professional development sessions for employees, reducing customer support issues.
TopGolf
Jan 2020 - Jan 2021 (1 year)
Managed logistics for events with 200+ participants and provided multi-channel customer support. Maintained data accuracy in Salesforce, improving record-keeping efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Science, Human Services
Software and tools used professionally
You can contact Courtney and 90k+ other talented remote workers on Himalayas.
Message CourtneyMargo Waters
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