Open to opportunities

Courtney Ritter

@courtneyritter

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Results-driven professional with expertise in customer success and program leadership.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages professional growth, and values innovative problem-solving.

I am a results-driven professional with over five years of experience in customer success, program leadership, and stakeholder engagement. My career has been marked by a proven ability to enhance organizational culture, drive project success, and improve data-driven processes to optimize client outcomes. I excel at building strong relationships, streamlining operations, and delivering impactful training solutions.

Throughout my career, I have been recognized for my exceptional communication skills and strategic problem-solving abilities. In my most recent role as an Executive Assistant/Project Coordinator, I act as the primary liaison between executives, customers, and internal teams, ensuring streamlined communication and efficient operations. My commitment to continuous improvement has allowed me to implement improved workflows and enhance client satisfaction across various roles.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant/Project Coordinator

Current

Browns Medical Imaging

Jan 2024 - Present (1 year 4 months)

Act as the primary liaison between executives, customers, and internal teams, ensuring streamlined communication. Coordinate company events and streamline office operations by identifying inefficiencies and implementing improved workflows.

Communication Event Coordination Workflow Optimization Stakeholder Engagement Office Management

Implementation Coordinator

Modern Campus

Jan 2023 - Jan 2024 (1 year)

Led implementation and onboarding of Lifelong Learning software for 10+ clients. Delivered customized training to 50+ customer stakeholders, increasing software utilization and engagement.

Onboarding Training Delivery Data Analysis Stakeholder Engagement Software Implementation

Associate Customer Success Consultant

Force Management

Jan 2022 - Jan 2023 (1 year)

Owned a portfolio of 40+ stakeholders, developing customer value plans and needs assessments. Proactively identified at-risk accounts, reducing churn through strategic outreach.

Customer Engagement Relationship Management Strategic Outreach

Technical Support Specialist

Fidelity Investments

Jan 2021 - Jan 2022 (1 year)

Managed client relationships and provided technical support to 500+ clients annually. Led professional development sessions for employees, reducing customer support issues.

Technical Support Client Relationship Management Professional Development Communication Problem Solving

Educator

KinderCare

Jan 2021 - Jan 2022 (1 year)

Designed interactive lesson plans for 100+ students and collaborated with faculty to improve student satisfaction. Developed curriculum aligned with state standards.

Curriculum Development Lesson planning Collaboration

Sales Administrator

TopGolf

Jan 2020 - Jan 2021 (1 year)

Managed logistics for events with 200+ participants and provided multi-channel customer support. Maintained data accuracy in Salesforce, improving record-keeping efficiency.

Event Management Customer Support Data Management Salesforce Logistics Coordination