Josh bennett

Led the delivery of web applications that automated manual reporting, enhancing real-time client access. Guided the organization through SOC 2 Type 2 certification and implemented Jira for improved issue tracking. Evangelized Agile practices to build a focused team.

Analyzed business requirements for BMW Financial Services, optimizing processes and enhancing legacy financial applications. Created user stories and acceptance criteria to ensure alignment with client goals.

Prioritized product backlogs and collaborated with product owners to deliver client-focused solutions. Developed Jira dashboards for improved project tracking and contributed to telehealth initiatives.

Led product demos tailored to prospective clients' needs and developed a standardized presale demo template. Created user stories and facilitated technical solution implementations.

Managed over 30 concurrent projects globally, ensuring timely delivery and client satisfaction. Led a team and formalized implementation processes to improve project efficiency.

Provided technical support and sales engineering services, ensuring client satisfaction and effective application performance.

Delivered technical support to clients, resolving issues and enhancing user experience with eCommerce platforms.

Provided exceptional customer service in a fast-paced environment, training new staff and ensuring high standards of service.

Completed a Bachelor of Science in Computer Information Systems with a focus on Information Security. The program provided a comprehensive understanding of computer systems, networks, and security protocols, preparing graduates for careers in IT and cybersecurity.