Open to opportunities

Christopher Pierce

@christopherpierce

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Operations leader specializing in CRM automation, revenue growth, and scalable operational transformations.

United States

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What I'm looking for

I seek a role where I can lead operations and automation initiatives, align sales and customer success, and deliver measurable revenue and efficiency improvements.

I am an operations and automation specialist with a proven track record of launching and scaling businesses, driving revenue growth, and delivering CRM and systems implementations that improve efficiency and customer engagement.

My background spans owner-led startups and enterprise operations: I have implemented automation (n8n), migrated CRMs (HubSpot to Go High Level), managed product and service launches across global teams, and led process improvements using Six Sigma principles.

I partner closely with leadership and frontline teams to align sales, marketing, and customer success, delivering measurable ROI through operational strategy, technical setup, and ongoing account growth.

Experience

Work history, roles, and key accomplishments

Current

Owner & Automation Specialist

Current

Ignited 180

Jun 2025 - Present (3 months)

Generated new business through consultative sales and deployed CRM and automation solutions (Go High Level, n8n) to improve client efficiency and drive recurring revenue through upsells and partner collaborations.

N8n Consultative Sales Onboarding Process Automation Client Success Solution Design

Director of Operations

PostoHomes

Apr 2025 - Aug 2025 (4 months)

Completed a 90-day trial and doubled revenue by optimizing operations, revamping the website for improved lead conversion, migrating CRM from HubSpot to Go High Level, and negotiating manufacturing contracts to cut costs 50%+.

Operations Management HubSpot Contract Negotiation GTM Strategy

Owner

Ace St. Louis Gutter Services

Apr 2023 - Dec 2024 (1 year 8 months)

Built a local gutter services business through direct sales and multi-channel marketing, implemented scheduling/routing software to increase capacity, and established referral partnerships to drive repeat revenue.

Direct Sales Google Ads Social Media Marketing Customer Acquisition Negotiation P&L management

Operations Analyst

RS2

Apr 2021 - Apr 2023 (2 years)

Supported client-facing operations for white-labeled merchant services by tracking defects, validating product updates, and collaborating with cross-functional teams to reduce escalations and improve delivery.

Issue Tracking Validation Client Communication Cross Functional Collaboration Escalation Management Payments

US Customer Care Change Delivery Manager

Worldpay Integrated Payments from FIS

Jun 2019 - Apr 2021 (1 year 10 months)

Managed 100+ product and service launches to 400+ advisors across multiple LOBs and sites, applied Six Sigma to streamline rollouts, and coordinated cross-functional approvals across an 8,000+ employee segment.

Change Delivery Product Launches Six Sigma Stakeholder Management Rollout

Co-Owner

Conundrum Escape Rooms

Jun 2015 - Dec 2020 (5 years 6 months)

Co-founded and grew the business to approximately $250K annual revenue by designing immersive experiences, driving customer acquisition, and managing finances and staffing to sustain profitability.

Experience Design Sales Marketing Financial Planning Customer Acquisition Partnerships

Technical Support Team Supervisor

Worldpay Integrated Payments from FIS

Apr 2017 - Jun 2019 (2 years 2 months)

Supervised technical support teams, improved individual and team metrics, audited advisor calls to ensure quality, and assisted in building a secondary contact center for business continuity.

Team Leadership Quality Assurance Hiring Process Improvement Business Continuity

Technical Support Team Lead

Worldpay Integrated Payments from FIS

Jul 2016 - Apr 2017 (9 months)

Coordinated departmental processes and handled high-profile escalations from merchants and partners to resolve production issues impacting processing and contact center SLAs.

Escalation Management SLA Management Troubleshooting

Technical Support Trainer

Worldpay Integrated Payments from FIS

Jan 2016 - Apr 2017 (1 year 3 months)

Developed training content and managed technical knowledgebase for Heritage Element support, trained staff on Express Platform troubleshooting, and supported a successful Integrated Payments Unification transition.

Technical Training TriPOS Express Curriculum Development Change Management

Technical Support Advisor

Worldpay Integrated Payments from FIS

Jan 2015 - Jul 2016 (1 year 6 months)

Provided front-line technical support to merchants, assisted with EMV transitions to reduce churn, and earned commendations for clear communication and service quality.

Troubleshooting Customer Service Payments

Hotel Roundsman & Safety Coordinator

Historic Strater Hotel

Mar 2013 - Sep 2014 (1 year 6 months)

Supervised cross-department operations, handled guest-facing roles including upselling and issue resolution, and led safety compliance and staff training to improve guest satisfaction.

Upselling Safety Compliance Staff Training