At Gryn Bricks & Tech, I converted about 30% of leads through negotiation and persuasive sales, meeting weekly sales targets. I also handled customer complaints and kept clients informed about the firm's products.
At Outsource Global Technology Limited, I managed the firm's CRM and resolved customer complaints, escalating complex issues to other departments. I assisted 50+ customers daily through the ordering process and helped reconcile sales records with bank accounts.
At Outsource Global Technology Limited, I collaborated with coworkers to analyze negative customer feedback and develop solutions that improved customer satisfaction by about 10%. I also prepared official documents using Microsoft Office.
My other experience includes customer care, ticketing, business analysis, social media management, and email marketing. I also assisted individuals and businesses with tax payments and organized tax records for easier retrieval.
