Stephanie Oti
@stephanieoti
I am a marketing professional skilled in customer acquisition and client-focused service.
NigeriaWhat I'm looking for
I am a business administration graduate with practical experience in marketing, customer care and administration across insurance, real estate and oil & gas sectors. I consistently drive client acquisition, manage customer registers and perform targeted follow-ups to improve conversion and retention.
I have supported tax drives and administrative processing at a revenue service, and I have scheduled meetings, kept detailed records and handled customer enquiries across multiple channels. I bring strong communication, critical thinking and tolerance to fast-paced environments.
I work well under pressure and collaborate with teams to meet objectives, applying problem-solving and project-management skills to move organisations toward their goals.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Exxel Oil & Gas Ltd
Jan 2021 - Jan 2022 (1 year)
Handled client requests and complaints as a customer care officer and coordinated resolutions to maintain service continuity.
Marketing Officer
Leadway Assurance Plc
Sep 2021 - Nov 2021 (2 months)
Drove client acquisition for the insurance firm, managed the client register and conducted follow-ups to recover inactive customers.
Marketing Officer
Adron Homes
May 2021 - Aug 2021 (3 months)
Managed client acquisition and follow-ups for a real estate firm to progress commitments and drive sales conversations.
Tax Administrative Officer
FIRS VAT Office
Jan 2019 - Jan 2020 (1 year)
Participated in tax drive activities, performed administrative duties and processed VAT returns to support revenue collection efforts.
Customer Service Representative
FRADO International Ltd
May 2016 - Aug 2016 (3 months)
Maintained professional customer relations, responded to inquiries across channels, processed orders and kept records and meeting minutes.
Personal Assistant
Super Exchanger
May 2016 - Aug 2016 (3 months)
Managed schedules, meetings and trainings, maintained company records and conducted field work to support operations.
Education
Degrees, certifications, and relevant coursework
BUBabcock University
Bachelor of Science, Business Administration
2013 - 2018
Completed a Bachelor of Science in Business Administration at Babcock University from 2013 to 2018.
May Day College
Senior School Certificate Examination, Secondary Education
2006 - 2012
Completed the Senior School Certificate Examination at May Day College from 2006 to 2012.
K. Kotun Memorial Primary School
Primary School Leaving Certificate, Primary Education
2000 - 2005
Completed the Primary School Leaving Certificate at K. Kotun Memorial Primary School from 2000 to 2005.
Tech stack
Software and tools used professionally
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