adejoke Ikupolati

I am a dedicated and result-oriented customer service and administrative professional with over three years of experience supporting clients, managing digital engagement, and improving service delivery. I focus on clear communication, timely responses, and customer-focused solutions.

In recent roles I managed multichannel customer support, created content calendars, and ran paid ad campaigns on Facebook and Instagram, analyzing CTR, ROAS and conversions to improve performance. I consistently increased engagement through timely replies and trend-based content.

During my audit internship I reviewed financial documents, participated in procurement and fiscal audits, and drafted audit reports that supported internal control assessments and follow-ups. I bring a disciplined approach to reporting, compliance, and risk-aware operations.

I am continuously expanding my skills in digital marketing and graphic design (Adobe Suite) and seek opportunities where I can combine client-facing support, digital engagement, and administrative excellence within collaborative teams focused on growth.