Open to opportunities

Angel Nwalema

@angelnwalema

Message

Customer Support professional combining administrative efficiency and problem-solving for better service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer support, resolve issues fast (with SLAs), and improve documentation. I want a team that values continuous improvement, collaboration, and practical problem-solving.

I’m a dedicated, detail-oriented professional with experience delivering timely customer support, resolving issues, and maintaining high service standards across multiple channels like chat, email, and in-game ticketing systems. I stay professional under pressure, manage high volumes of inquiries, and ensure accurate record-keeping and follow-ups to improve response time and resolution rates.

I also bring strong administrative capability—scheduling, calendar management, and executive support—and I’ve supported service delivery by collaborating with QA, developers, and product teams. With training and experience in business analysis, I focus on identifying business needs, analyzing processes, and implementing effective solutions that drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Social Media Marketing Manager

Shoe Abode (Online Store)

Feb 2022 - Dec 2023 (1 year 10 months)

Planned and monitored social media efforts to support marketing and sales. Managed social media accounts and provided customer care while maintaining a positive brand image.

Social Media Management Account Administration Customer Care Content Posting Oversight Customer Engagement Marketing Support

Office Assistant

Hope Alive Childs Care Initiative

May 2019 - Jan 2020 (8 months)

Provided administrative support to a team of 10 employees, including executives’ calendar management, meeting scheduling, and travel arrangements. Handled incoming calls, screened inquiries, and prepared/edited correspondence and reports.

Administrative Support Calendar Management Team Meeting Scheduling Travel Coordination