Open to opportunities

Graciano Baldoviso Jr

@gracianobaldovisojr

Message

I streamline Shopify operations, administrative workflows, and customer support for growing businesses.

Philippines

Message

What I'm looking for

I'm looking to support small business owners and e-commerce brands as a Virtual Assistant, especially in Shopify operations. I want to create organized processes, manage essential behind-the-scenes tasks, improve client relations, and help businesses grow.

I've supported e-commerce, consulting, and marketing operations through Shopify store administration, executive assistance, and social media coordination. At Varon Feria, I uploaded product listings, managed order queues, generated shipping labels, handled basic customer updates, and scheduled social posts through Meta Business Suite.

At Accenture, I managed end-to-end utility billing for residential and commercial accounts, conducted billing audits, supported automated billing integration, and trained new associates on billing and customer service processes. Earlier at Foundever, I worked on fraud detection and risk mitigation for credit card accounts and financial transactions, using data analysis and transaction monitoring to identify fraud patterns.

I'm focused on helping entrepreneurs and e-commerce brands stay organized through reliable administrative support, customer communication, and streamlined daily workflows.

Experience

Work history, roles, and key accomplishments

Shopify Virtual Assistant

Varon Feria

Jan 2026 - Jul 2026 (6 months)

Provided entry-level support for daily online store operations, including uploading product listings, updating content, monitoring orders, and generating shipping labels. Assisted with basic customer support and scheduled social media posts.

Shopify Product Listing Order Management Customer Support Meta Business Suite Content Scheduling

Social Media Manager

Tiffany Alves

Jul 2025 - Nov 2025 (4 months)

Assisted with scheduling and publishing content on Instagram and Facebook using Meta Business Suite, organized content calendars, and responded to customer comments. Monitored engagement and prepared performance reports.

Social Media Management Meta Business Suite Content Scheduling Reporting Instagram Facebook

Executive Virtual Assistant

Fairfield Thompson

Feb 2025 - Jun 2025 (4 months)

Provided administrative support including calendar management, email organization, scheduling, and file maintenance. Conducted research, data entry, and prepared meeting notes and reports.

Calendar Management Email Management Scheduling Data Entry Research Spreadsheets Document Management

Utility Billing Associate

Accenture

Nov 2017 - Nov 2024 (7 years)

Managed end-to-end billing processes for residential and commercial accounts, ensuring accuracy and compliance. Implemented streamlined procedures and automated systems to reduce processing time and improve customer satisfaction.

Billing Customer Service Data Analysis Process Improvement Training Account Management Regulatory Compliance

Fraud Specialist

Foundever

Nov 2015 - Oct 2017 (1 year 11 months)

Managed fraud detection and risk mitigation for credit card accounts, developing transaction monitoring algorithms that reduced fraudulent incidents. Analyzed customer trends, implemented reporting systems, and trained new hires on fraud identification techniques.

Fraud Detection Risk Management Data Analysis Transaction Monitoring Training Reporting Customer Service

Delivery Associate

Marcid Blue Water Station

Mar 2010 - Jul 2015 (5 years 4 months)

Managed daily delivery operations for a fleet of vehicles, ensuring timely and accurate deliveries. Developed efficient routing strategies, trained delivery personnel on safety and customer service, and integrated tracking software to improve communication.

Logistics Routing Team Leadership Training Data Analysis Customer Service Process Improvement

Education

Degrees, certifications, and relevant coursework

Marikina Polytechnic College

Associate Degree, Electronics Technology

1997 - 2000

Acquired comprehensive knowledge in consumer electronics repair, focusing on diagnosing, troubleshooting, and servicing televisions, radios, and household appliances. Completed a Capstone Project featuring an innovative appliance diagnostic tool.