Open to opportunities

Luis Conte

@luisconte

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Detail-oriented virtual assistant delivering admin, customer support, and eCommerce operations with speed and care.

Philippines

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What I'm looking for

I’m looking for a remote role where I can own inboxes, manage customer inquiries through email/chat, and support eCommerce operations (inventory, orders, documentation) in a detail-focused team that values efficiency and clear SLAs.

I’m a reliable, detail-oriented Virtual Assistant specializing in administrative support, email management, data entry, customer service, and eCommerce support. I’ve supported daily eCommerce operations by managing inventory with Shopify and Shiphero, and I handle customer inquiries across Meta Business, email, and live chat.

I bring strong remote customer support experience, including inbound calls and financial inquiries while maintaining strict compliance with data privacy and security standards. I also have a solid administrative foundation from Talent Acquisition work—preparing hiring and onboarding reports, managing high-volume email communication, and keeping organized documentation.

Experience

Work history, roles, and key accomplishments

E-commerce Virtual Assistant

Luís Conte

May 2025 - Dec 2025 (7 months)

Supported daily eCommerce operations by managing inventory in Shopify and Shiphero. Handled customer inquiries via Meta Business, email, and live chat, including order tracking, shipping concerns, and exchanges.

Shopify ShipHero Meta Business Suite Customer Service Live Chat Support E commerce Support

Senior Customer Service Associate

Capital One

Apr 2023 - May 2025 (2 years 1 month)

Worked remotely handling inbound customer calls for credit card accounts and financial inquiries. Maintained strict compliance with data privacy and security standards in a remote setting.

Remote Customer Support Credit Card Support Financial Inquiries Data Privacy Customer Service Call Center Operations

Customer Support Representative

Foundever

Feb 2022 - Mar 2023 (1 year 1 month)

Resolved customer issues via chat and email while meeting service-level agreements (SLAs). Delivered strong written communication and multitasking support in a fast-paced remote environment.

Chat Support Email Support SLA Management Written Communication Multitasking Remote Support Customer Service

Talent Acquisition Officer

Alorica

Jun 2019 - Dec 2021 (2 years 6 months)

Prepared and maintained staffing, hiring, and onboarding reports for management and clients. Managed high-volume daily email communication and maintained organized records, schedules, and documentation for administrative support.

Talent Acquisition Reporting Email Communication Stakeholder Management Scheduling Documentation Administrative Support Data Entry

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor in Cooperatives, Financial Management and Accounting

2015 - 2019

Earned a Bachelor in Cooperatives at the Polytechnic University of the Philippines, majoring in Financial Management and Accounting, from June 2015 to May 2019.