Open to opportunities

Mayresa Reyna Calixto

@mayphil

Multifaceted virtual assistant delivering exceptional customer support, calendar management, and confidential executive-level administration.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced virtual environment where I can support executives and customers end-to-end—using strong calendar management, confidential communication, and problem-solving—to exceed expectations and keep projects on time.

I’m a multifaceted virtual assistant helping business owners across office administration, customer communications, and event planning. I love calendar management and keeping client support running smoothly—100% of the time, while meeting deadlines.

In my recent role as an Executive Assistant/Business Support Coordinator, I supported a CEO by handling email management, customer service inquiries, calendar management, and social media. I also use email and messaging platforms to regulate business communication so customers and partners receive the best support.

Before that, I worked as a Customer Service Agent for an agency supporting 500+ e-commerce brands. I handled daily tickets across voice and non-voice channels (chat, email, and phone), covering customer queries, complaints, requests, orders, and order/product questions.

I also bring experience from financial services and quality assurance/analysis work—answering inbound calls, resolving credit inquiries, and ensuring document accuracy through detailed checks. In every environment, I follow established procedures to exceed customer expectations and I build relationships that drive loyalty and growth.

Experience

Work history, roles, and key accomplishments

General Virtual Assistant

Ballancer Pro USA

May 2023 - Oct 2023 (5 months)

Provided general virtual assistant support across email management, lead management, order handling, and customer service. Used management tools to track workflow and respond to customer inquiries via voice and non-voice channels.

Virtual Assistance Lead Management Order Processing Customer Service Order Inquiries Voice support

Customer Service Representative

Synchrony Global Financial Services

May 2021 - Dec 2022 (1 year 7 months)

Handled inbound calls from stores and customers regarding client credit cards and resolved credit inquiries for new accounts. Applied problem-solving and decision-making to meet call quality standards and drive additional revenue through marketing opportunities.

Customer Service Credit Card Support Problem Solving Revenue Generation

Assistant Teacher

C.H.I.L.D. Christian Haven Integrated Learning and Developme

Jun 2012 - Aug 2020 (8 years 2 months)

Assisted lead teachers with classroom activities for preschool students and later prepared developmentally appropriate lesson plans. Ensured student safety and coordinated student records for division submission, including managing the school’s online division account.

Lesson planning Student Safety Records Management

Content Analyst (QA)

SPi Global Philippines

May 2011 - Apr 2012 (11 months)

Monitored document compliance with client Document Type Declaration (DTD) requirements. Checked datasets and logs for errors, compiled content into issues or books, and performed corrections using marked-up revisions.

Quality Assurance Watermark Hyperlink Checks Content Collation

Executive Assistant

Two Bit Circus

Jun 2024 - Present (1 year 11 months)

Supported the CEO by managing email, customer service inquiries, and calendar activities. Handled social media responsibilities to help customers and partners get timely support.

Executive Assistance Customer Service Calendar Management Social Media Management Client Communication

Customer Service Agent

TalentPop

Jun 2023 - Present (2 years 11 months)

Managed daily customer support tickets covering queries, complaints, requests, orders, and product issues. Handled both voice and non-voice channels including chat, email, and phone calls to resolve customer concerns.

Customer Support Ticketing Complaint Handling Phone Support Chat Support Email Support E commerce Support Client Communication