Open to opportunities

aira mae baran

@airamaebaran

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Virtual assistant and e-commerce specialist focused on reliable operational support.

Philippines

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What I'm looking for

I seek remote roles where I can provide reliable administrative and e-commerce support, grow skills, and contribute to efficient operations and excellent customer experiences.

I am a driven virtual assistant with extensive customer service and e-commerce experience, skilled in administrative support, order management, and product listings across Shopify, Amazon and Magento. Over multiple roles I provided professional customer support, handled order processing, and maintained accurate records.

My background includes roles as Customer Service Representative, Real Estate Cold Caller, General Virtual Assistant, and E-Commerce Virtual Assistant, where I also performed basic bookkeeping, email and calendar management, and Shopify theme/product template work.

I bring strong organization, a positive work ethic, and hands-on experience with tools like Klaviyo, QuickBooks, WordPress and Go-High Level to help businesses streamline operations and improve customer experience.

Experience

Work history, roles, and key accomplishments

E-Commerce Virtual Assistant

Freelance

Mar 2023 - Mar 2025 (2 years)

Managed e-commerce store operations across Shopify, Amazon and Magento, handling product listings, order processing, inventory tracking and customer support; implemented basic theme customizations and store maintenance to improve storefront accuracy and fulfillment efficiency.

Shopify Amazon Magento Product Listing Order Management Customer Support Basic SEO Inventory Management

Virtual Assistant

Unknown

Apr 2022 - Mar 2023 (11 months)

Provided administrative support including data entry, scheduling, email and calendar management, appointment coordination and basic bookkeeping to ensure accurate client records and smooth operations.

Data Entry Calendar Management Bookkeeping File Organization Customer Service

Real Estate Cold Caller

Unknown

Oct 2021 - Apr 2022 (6 months)

Conducted outbound calls to qualify potential leads, maintained an updated leads database with call notes and appointment schedules, and followed up to convert prospects into appointments.

Cold Calling Lead Qualification Scheduling Lead Follow Up Database Management Telemarketing

Customer Service Representative

Unknown

Sep 2016 - Jul 2021 (4 years 10 months)

Provided professional customer support by troubleshooting service issues, explaining billing and account concerns, and maintaining accurate records of interactions to restore connectivity and improve customer satisfaction.

Customer Support Troubleshooting Phone Support Record keeping Communication