Angel Mae Gerolaga

AG

Open to opportunities

Angel Mae Gerolaga

@angelmaegerolaga

Virtual assistant supporting ecommerce stores with product listings, order processing, and customer service.

I support online stores with product listings, order processing, and customer requests. I also provide customer service through email and chat, and coordinate fulfillment, tracking, refunds, and returns with suppliers and couriers.

In executive and administrative support, I help business owners and managers organize email, scheduling, documents, and tasks. I prepare spreadsheets, reports, and presentations, and maintain accurate records and trackers.

Experience

Work history, roles, and key accomplishments

RE

Executive / Administrative Support

Remote

Supported business owners with email organization, scheduling, documentation, and task coordination. Prepared spreadsheets, reports, and presentations, and organized files and trackers.

Email Management Scheduling Documentation Task Coordination Spreadsheets Reports Presentation Skills File Organization Confidentiality Attention To Detail

ES

Virtual Assistant

Ecommerce & Customer Service

Managed ecommerce support including product listings, order processing, and customer requests. Provided customer service via email and chat, coordinated fulfillment, refunds, and returns, and maintained spreadsheets and records.

Ecommerce Customer Service Product Listing Order Processing Fulfillment Refunds Returns Shipment Tracking Inbox Management Data Entry Administrative Support Spreadsheets Research Reporting

Education

Degrees, certifications, and relevant coursework

EU

Eastern Visayas State University

Bachelor in Physical Education, Physical Education

Completed a Bachelor in Physical Education, preparing for a career in teaching and physical education.

Tech stack

Software and tools used professionally

Google Docs

Shopify

Gmail

Google Drive

Slack

Microsoft Teams

Google Workspace

Trello

Asana

Notion

ClickUp

Buffer

Google Sheets

Zoom

Canva

Evernote

Hootsuite

Jasper

ChatGPT

Availability

Open to opportunities

Location

Philippines

Authorized to work in

Job categories

Virtual Assistant Customer Service Administrative Assistant

Skills

E commerce Support Customer Service Email Support Product Listing Order Processing Order Fulfilment Returns and Refunds Shipment Tracking Supplier Communication Courier Coordination Inbox Management Calendar Management Data Entry Administrative Support Documentation Preparation

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