Open to opportunities

Mudzna Salahuddin

@mudznasalahuddin

Message

Experienced virtual assistant and customer support specialist improving customer satisfaction.

Philippines

Message

What I'm looking for

I seek a remote role where I can provide reliable customer and operational support, use e-commerce and CRM tools, and grow into broader operations or leadership responsibilities.

I am a detail-oriented Virtual Assistant and Customer Support Specialist with over 11 years supporting clients in the US, UK, Australia, and New Zealand. I specialize in email and chat support, billing, fraud checks, technical troubleshooting, and Shopify order management.

Throughout my career I handled complex account issues, processed refunds and returns, managed Shopify stores and customer onboarding, and performed administrative tasks and data entry while improving retention and satisfaction metrics. I have worked across BPO and in-house environments, supporting internet, banking, ride-share, and e-commerce platforms.

I bring strong organization, problem-solving, and communication skills, and I'm proactive and adaptable—able to learn new tools quickly and consistently deliver reliable support that boosts productivity and customer experience.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / CSR

GA Trading LLC

Aug 2024 - Oct 2025 (1 year 2 months)

Provided customer support for hearing aid inquiries, billing, refunds, returns, replacements, and cancellations while managing Shopify orders and onboarding new customers to improve satisfaction and retention.

Customer Support Shopify Billing Order Management Data Entry CRM Technical Troubleshooting Onboarding

Customer Support Specialist

Acquire BPO

Jul 2023 - Jul 2024 (1 year)

Assisted business and residential customers with internet service inquiries, billing, payments, and account management, resolving account issues and ensuring customer satisfaction through clear communication.

Customer Support Billing Payments Account Management Troubleshooting Communication CRM

Email Support Specialist

Uber Centre of Excellence

Feb 2018 - Jul 2023 (5 years 5 months)

Investigated rider and driver account issues via email, verified identities, reviewed suspicious activity to prevent fraud, and resolved account access and payment disputes in line with safety policies.

Email Support Fraud Prevention Payment Disputes CRM Investigation Communication

Customer Service Associate

Serco

Jan 2016 - Jan 2018 (2 years)

Supported mobile banking customers with login, payment, and billing issues, delivering technical troubleshooting and secure guidance to resolve account problems and improve app usability.

Mobile Banking Technical Troubleshooting Payments Billing CRM Problem Solving

Customer Service & Technical Support

Transcom Worldwide

Nov 2013 - Jan 2016 (2 years 2 months)

Handled customer calls for internet, cable, and landline services, performed network troubleshooting and service restorations, and identified upsell opportunities for plan upgrades and add-ons.

Technical Support Customer Service Upselling Service Restoration CRM Communication