Trisha Alexandra Tan
@trishaalexandratan
Freelance virtual assistant blending customer support, technical sales, fraud analysis, and lead gen.
PhilippinesWhat I'm looking for
I’m a dynamic, results-driven freelancer providing virtual assistance for admin tasks, customer support, and social media management. I handle inbound and outbound communication across voice, chat, and email to keep clients engaged and satisfied.
Across my roles, I’ve owned lead generation and prospecting, supported basic graphic design, and streamlined operations using free tools. I create social media content with Canva and schedule posts via Buffer and Metricool, while supporting data management for day-to-day efficiency.
My background also spans technical sales support and fraud analysis—coordinating RMA processes, troubleshooting smart-home systems, and delivering strong performance in CSAT, AHT, RPC, and conversion rates. As a PayPal Fraud Analyst, I investigated fraudulent transactions, ensured compliance with risk and fraud detection procedures, and partnered with cross-functional teams to resolve customer concerns.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
The Bradford Exchange
Jan 2025 - Jan 2026 (1 year)
Resolved customer inquiries through effective communication and supported order processing and upselling. Implemented process improvements that increased efficiency in handling customer requests.
Virtual Assistant
Direct Client (Remote)
Jan 2023 - Jan 2026 (3 years)
Provided virtual assistance for admin tasks, customer service, and social media management across multiple remote clients. Managed inbound and outbound calls, emails, and chats, and supported lead generation and basic graphic design using Canva and scheduling tools.
Provided accurate recommendations by staying current on product and service offerings and supporting customers with active listening. Built rapport to improve retention rates and drive positive client feedback.
Served as a point person for smart-home technical diagnostics and customer support. Coordinated RMA processes, field service scheduling, and system troubleshooting while maintaining strong customer service and conversion performance metrics.
Investigated fraudulent transactions and account discrepancies in accordance with PayPal risk and fraud detection procedures. Collaborated with cross-functional teams to resolve customer concerns and reduce risk exposure.
Customer Service Representative
1800Flowers.com
Jan 2022 - Jan 2022 (0 months)
Handled seasonal customer support for order tracking, delivery issues, and general inquiries via calls and email. Assisted customers with empathy and accuracy and upsold flowers and gifts for Mother’s Day orders.
Education
Degrees, certifications, and relevant coursework
National University - Manila
Bachelor of Science in Psychology, Psychology
2020 - 2024
Earned a Bachelor of Science in Psychology (BSPSY) at National University (Manila).
Southeast Asian College Inc. - QC
Academic Track, STEM (Science, Technology, Engineering, & Mathematics)
2019 - 2020
Completed the Science, Technology, Engineering, & Mathematics (STEM) academic track.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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