Luisa Clarke
@luisaclarke
Freelancer specializing in E-commerce and customer support.
PhilippinesWhat I'm looking for
I am a dedicated freelancer with a specialization in E-commerce, fraud and chargeback management, and customer support. My proficiency in various software tools enables me to tackle a wide range of tasks efficiently. I pride myself on my attention to detail, creativity, and commitment to maintaining the highest standards of professionalism while handling sensitive data.
Throughout my career, I have successfully managed customer support roles across multiple platforms, including Shopify and various Upwork projects. My experience as a virtual assistant has equipped me with the skills to adapt to different environments and meet the unique needs of each client. I am eager to grow my skills further and make a meaningful impact in the lives of those I work with.
Experience
Work history, roles, and key accomplishments
Customer Support
Trutech Tools
Jan 2021 - Present (5 years 5 months)
Delivered email, phone, and chat support to customers, ensuring high satisfaction and effective resolution of inquiries.
Virtual Assistant
AMajor Music School
Nov 2018 - Present (7 years 7 months)
Provided virtual assistance with a focus on administrative tasks and customer interactions.
Virtual Assistant
Gateway Health
Sep 2023 - Jan 2024 (4 months)
Provided virtual assistance specializing in E-commerce, fraud, chargeback, and customer support. Managed sensitive data with professionalism and confidentiality.
Executive Assistant
Boutique Patina
Sep 2022 - Jan 2023 (4 months)
Supported executive tasks and managed communications effectively. Utilized various software tools to enhance productivity.
Customer Support/Shopify Store Management
Tangible Science
Jan 2022 - Jan 2022 (0 months)
Managed customer support and Shopify store operations, focusing on enhancing user experience and resolving issues.
Customer Support
LiveAuctioneers
May 2019 - Nov 2019 (6 months)
Provided email and phone support to customers, ensuring timely responses and effective communication.
Sales Account Manager/Article Writer
WhichAddon
Jan 2019 - Oct 2019 (9 months)
Managed sales accounts and created engaging content to promote products and services effectively.
Customer Service / Fulfillment
Step One Clothing Ltd
Feb 2018 - Jun 2018 (4 months)
Handled customer service inquiries and managed fulfillment processes to ensure customer satisfaction.
Customer Service / Fulfillment
Cleanify
Nov 2017 - Dec 2017 (1 month)
Provided customer service and managed fulfillment tasks, ensuring a smooth customer experience.
Operations Virtual Assistant
My Freight Staff
Aug 2017 - Sep 2017 (1 month)
Supported operations through virtual assistance, focusing on efficiency and task management.
Education
Degrees, certifications, and relevant coursework
Summit-Blue Mountain Education Services
Bachelor of Science, ESL Teaching
2017 - 2017
Pursued a program in ESL Teaching, enhancing skills in English language instruction and educational methodologies.
General de Jesus College
Bachelor of Science, Accounting Technology
2013 - 2017
Completed a Bachelor of Science in Accounting Technology, focusing on accounting principles, financial reporting, and business management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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