Looking for a job

Lyka User

@lykagemima

10 years of experience across customer service, e-commerce, logistics, operations & executive support. I'm always ready to figure things out. 😊

Philippines

Message

What I'm looking for

I'm looking for a role where I can support customer operations, e-commerce, social media, or virtual assistance work through organized communication, accurate records, and reliable day-to-day coordination.

Hi, I’m Lyka! 😊 I’ve been working for around 10 years, and my experience has taken me through customer service, e-commerce, logistics, operations, and executive support. I’ve handled customer emails, orders, returns, shipment issues, Shopify tasks, admin work, and plenty of follow-ups in between.

One thing I’ve always liked about this kind of work is figuring things out. When something goes wrong, I’d rather look into it and understand what happened than just pass it along. 😅 I’ve worked with Shopify, Zendesk, Salesforce, HubSpot, Notion, Asana, Google Workspace, and some more tools, and I’m comfortable learning whatever system a role requires.

I like having a mix of responsibilities and being able to help wherever I’m needed. After 10 years of work, I’ve learned that there’s always something new to figure out—and honestly, I enjoy that part. 😊

Experience

Work history, roles, and key accomplishments

Customer Excellence Consultant

CRL Express

May 2026 - Jul 2026 (2 months)

Monitored package and delivery statuses, updated tracking tools, and coordinated with internal departments to provide timely updates and address delivery concerns.

Shipment Tracking Delivery Coordination Customer Support Communication Skills

Social Media Manager & Operations VA

Freelance

Mar 2026 - Jun 2026 (3 months)

Created and structured ebook content, built and managed a Squarespace website, and handled social media accounts by scheduling posts and maintaining brand presence.

Squarespace Content Creation Social Media Management Scheduling Branding

AI, Real Estate & Shopify VA

Freelance

Sep 2023 - Dec 2025 (2 years 3 months)

Recorded voice datasets, coordinated real estate lead follow-ups, managed TikTok Affiliate and Shopify workflows, and provided virtual assistance and social media support.

AI Training Data Recording data review Lead Follow Up AptAmigo Follow Up Boss (FUB) CRM TikTok Affiliate TikTok Shop Shopify Order Fulfilment Customer Support Social Media Management SOP Documentation

Customer Service Representative

Awesome OS

Nov 2018 - Mar 2023 (4 years 4 months)

Managed customer inquiries related to account access, billing, and subscriptions using Zendesk, and conducted content quality checks for Hallmark Plus.

Zendesk Customer Support Billing Subscription Management Content Quality Control

Customer Service Representative

VXI Global Holdings

Jun 2016 - Aug 2018 (2 years 2 months)

Resolved 80+ daily inbound email tickets, handled account support tasks, and delivered high-quality customer service for UberTrips and UberEats users.

Email Support Customer Service Problem Solving Cross Functional Collaboration Uber Trips Uber Eats