Open to opportunities

Nena Fe Mandin

@nenafemandin

I’m an experienced E-Commerce Virtual Assistant specializing in Shopify/TikTok product listings, order fulfillment, and non-voice support.

Philippines

Message

What I'm looking for

I’m looking for a remote e-commerce role where I can own Shopify/TikTok store operations—product listings, sourcing, and order management—while supporting customers through clear, non-voice communication and improving workflows.

I’m an experienced E-Commerce Virtual Assistant with 4+ years of hands-on experience managing multiple Shopify stores. I specialize in Shopify product listings, order management, and non-voice customer support—keeping day-to-day operations running smoothly and the customer experience consistent from start to finish.

I’m proactive and detail-oriented, with proven ability to handle high-volume tasks accurately and efficiently. I monitor product pages for correct pricing and inventory, support customers by resolving order-related concerns promptly, and coordinate with teams to improve workflow efficiency.

Across roles from Shopify product listing and product sourcing to Shopify & TikTok store management and dropshipping support, I’ve strengthened my ability to research products, create optimized listings, and manage order processing end-to-end. I enjoy helping e-commerce businesses stay organized and scale effectively.

Experience

Work history, roles, and key accomplishments

Current

Shopify & TikTok Store Manager

Current

US-Based E-Commerce Store

Jan 2023 - Present (3 years 5 months)

Managed daily operations of Shopify and TikTok stores, including product listing, product sourcing/research, and order fulfillment. Responded to non-voice customer inquiries and ensured pricing, inventory, and product pages stayed accurate.

Shopify TikTok Shop Product Listing Product Sourcing Product Research order fulfillment Customer Support Inventory Management Klaviyo

Dropshipping Assistant

Canada-Based E-Commerce Store

Jan 2021 - Dec 2022 (1 year 11 months)

Researched trending products and competitors to identify profitable dropshipping items. Created optimized product listings and handled order processing with tracking updates, while addressing customer inquiries about delivery and products.

Dropshipping Product Research Competitor Analysis Product Listing Pricing Strategy Order Processing Customer Support Order Management

Shopify Product Listing Assistant

US-Based E-Commerce Stores

Jan 2018 - Dec 2020 (2 years 11 months)

Created Shopify product listings with titles, descriptions, pricing, and images, supporting store organization and accuracy. Conducted product research for potential winning items and assisted email marketing campaigns using Klaviyo.

Shopify Product Listing Product Sourcing Product Research Pricing Klaviyo Email Marketing Canva

Customer Service Representative

Klinio App

Jan 2020 - Present (6 years 5 months)

Handled customer inquiries related to subscriptions, billing, and account concerns via email support. Provided timely assistance with account management to maintain a positive customer experience.

Customer Support Subscriptions Billing Support Account Management Email Support Professional communication CRM Support Troubleshooting