Nena Fe Mandin
@nenafemandin
I’m an experienced E-Commerce Virtual Assistant specializing in Shopify/TikTok product listings, order fulfillment, and non-voice support.
What I'm looking for
I’m an experienced E-Commerce Virtual Assistant with 4+ years of hands-on experience managing multiple Shopify stores. I specialize in Shopify product listings, order management, and non-voice customer support—keeping day-to-day operations running smoothly and the customer experience consistent from start to finish.
I’m proactive and detail-oriented, with proven ability to handle high-volume tasks accurately and efficiently. I monitor product pages for correct pricing and inventory, support customers by resolving order-related concerns promptly, and coordinate with teams to improve workflow efficiency.
Across roles from Shopify product listing and product sourcing to Shopify & TikTok store management and dropshipping support, I’ve strengthened my ability to research products, create optimized listings, and manage order processing end-to-end. I enjoy helping e-commerce businesses stay organized and scale effectively.
Experience
Work history, roles, and key accomplishments
Shopify & TikTok Store Manager
US-Based E-Commerce Store
Jan 2023 - Present (3 years 5 months)
Managed daily operations of Shopify and TikTok stores, including product listing, product sourcing/research, and order fulfillment. Responded to non-voice customer inquiries and ensured pricing, inventory, and product pages stayed accurate.
Dropshipping Assistant
Canada-Based E-Commerce Store
Jan 2021 - Dec 2022 (1 year 11 months)
Researched trending products and competitors to identify profitable dropshipping items. Created optimized product listings and handled order processing with tracking updates, while addressing customer inquiries about delivery and products.
Shopify Product Listing Assistant
US-Based E-Commerce Stores
Jan 2018 - Dec 2020 (2 years 11 months)
Created Shopify product listings with titles, descriptions, pricing, and images, supporting store organization and accuracy. Conducted product research for potential winning items and assisted email marketing campaigns using Klaviyo.
Customer Service Representative
Klinio App
Jan 2020 - Present (6 years 5 months)
Handled customer inquiries related to subscriptions, billing, and account concerns via email support. Provided timely assistance with account management to maintain a positive customer experience.
Education
Degrees, certifications, and relevant coursework
University of Mindanao – Tagum College
Bachelor of Science in Hospitality Management, Hospitality Management
2018 - 2021
Earned a Bachelor of Science in Hospitality Management at University of Mindanao – Tagum College from 2018 to 2021.
Availability
Location
Authorized to work in
Job categories
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