Grace Okereke

Coordinate requirements, schedules, dependencies and stakeholder approvals across an eight-week roadmap spanning marketing, communications and digital workstreams. Support preparation of project documentation, comms plans and reporting for executive review.

Deliver concurrent member events and programs for a 600-member association, coordinating vendors, volunteers, venues, accessibility requirements, communications and delivery timelines. Cut event planning time by 50% by building a repeatable ClickUp system with templates, checklists, shared planning documentation and a centralized events directory.

Sustained 100% SLA compliance while handling 40 to 50 customer cases daily across a 500+ account portfolio.

Resolved approximately 95% of customer payment disputes and reduced outstanding debt by 40% while sustaining approximately 90% payment recovery, within FCA and FOS requirements.

Coordinated project information and dependencies across concurrent workstreams, contributing to a 25% reduction in project delays against baseline.

Managed 8 to 12 concurrent client programs and 15+ implementations across 20 to 30 stakeholders and 5 to 6 functions. Standardized project workflows through SOPs, templates, resource-planning practices and reporting cadences, increasing team productivity by 25%.

Delivered 20+ experiential events and multi-location brand programs across 10+ cities, including outdoor concerts with 1,500+ attendees, with 90 to 95% on-time completion across 2 to 3 concurrent projects and 3 to 4 client accounts. Coordinated 50+ temporary and contract event staff at peak, including scheduling, role assignment and onsite supervision.

Holds the Project Management Professional (PMP) certification from the Project Management Institute.

Earned a Master of Business Administration (MBA) from the University of the East.