At United Bank for Africa (UBA), I handled customer inquiries by phone and email, maintained account records, and documented interactions in the CRM. I resolved complaints and escalations using de-escalation techniques, reducing repeat issues by 15%.
I supported customer onboarding and account setup at UBA, contributing to a 10% improvement in retention.
At Access Bank Plc, I managed client communications, verified customer data, and resolved complaints, improving satisfaction by 25%. I also streamlined account management processes, reducing turnaround time by 20%.
At Palmpay Limited, I managed customer accounts and handled more than 50 inbound and outbound calls daily. I negotiated repayment plans that reduced overdue accounts by 20% and educated customers on digital tools, increasing compliance rates by 30%.
