Seember Atsen
@seemberatsen
Customer specialist with 6+ years improving retention, recovery, and first-call resolution.
NigeriaWhat I'm looking for
I am an experienced customer specialist with over six years supporting clients across telecommunications, fintech, and media sectors, focused on results-driven service and operational improvement.
I consistently improve first-call resolution and reduce delinquency, delivering measurable outcomes such as an 18% reduction in loan delinquency and a 30% increase in recoveries.
My strengths include negotiation, complaint resolution, incident documentation, and cross-functional collaboration, enabling high-volume inbound/outbound handling while maintaining strict compliance and accuracy.
I bring empathy, clear communication, and a track record of boosting customer satisfaction and retention, and I seek roles where I can apply these skills to strengthen service quality and operational performance.
Experience
Work history, roles, and key accomplishments
Collection Agent
United Kash
Apr 2024 - Present (2 years 4 months)
Provided emergency call guidance and coordinated responses, improving response efficiency by 25% and reducing average response time by 15% while maintaining 98% documentation compliance.
Customer Service Representative
MultiChoice
Oct 2022 - Mar 2024 (1 year 5 months)
Improved first-call resolution by 18% and reduced repeat complaint calls by 15% through effective troubleshooting and follow-ups, achieving a 95% customer satisfaction rate.
Tele-Collection Agent
Lightening Finance
Jan 2022 - Oct 2022 (9 months)
Reduced loan delinquency rates by 18% and increased recoveries by 30% via proactive outreach, negotiated repayment plans, and adherence to compliance standards.
Achieved a 92% first-call resolution rate and improved average call handling time by 20% while increasing customer retention by 15% through technical support and accurate account management.
Education
Degrees, certifications, and relevant coursework
Center for Food Technology and Research
Post Graduate Diploma, Food and Nutrition
Completed a Post Graduate Diploma in Consumer Science with a focus on Food and Nutrition at Benue State University, Makurdi in December 2021.
Federal University of Technology, Yola
Bachelor of Technology, Food Science and Technology
Completed a Bachelor of Technology in Food Science and Technology, conferred in August 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
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