ONOgbechie Nkechi
@ogbechienkechi
Customer care professional focused on communication, retention, and problem-solving.
NigeriaWhat I'm looking for
I am a results-driven customer care professional with three years of hands-on experience in customer service, collections, and business development within fintech and service environments. I deliver empathetic support, resolve technical and financial transaction issues, and focus on customer retention.
At Palmpay I handled inquiries and complaints, provided accurate product information, and supported customers in resolving technical and transaction problems, helping to build long-term relationships through professional support.
Previously I managed repayment collections and maintained accurate financial records, and worked as a business development executive promoting services, developing market strategies, and building agent and merchant partnerships to drive customer acquisition and growth.
I bring strong communication, marketing, conflict-resolution, and organizational skills, and I am committed to continuous growth, collaboration, and delivering measurable value through strategic thinking.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Palmpay
Jan 2022 - Present (3 years 9 months)
Handle customer inquiries and complaints, resolving technical and transaction issues to improve satisfaction and retention. Deliver accurate product information and build long-term customer relationships through professional support.
Collector Officer
DooDoo Limited
Jan 2021 - Jan 2022 (1 year)
Managed repayment collections and client follow-ups while maintaining accurate financial records and ensuring compliance with loan recovery policies. Improved recovery processes through diligent record-keeping and client communication.
Business Development Exec
Opay
Jan 2019 - Jan 2021 (2 years)
Promoted services to increase customer acquisition and developed market growth strategies while building partnerships with agents and merchants to expand reach. Monitored business trends to inform decision-making.
Factory Production Worker
NNfems Industrial Limited
Jan 2017 - Jan 2018 (1 year)
Assisted production line operations, supported packaging and quality checks, and ensured adherence to safety standards to maintain efficient manufacturing processes.
Education
Degrees, certifications, and relevant coursework
AUAmbrose Alli University
Bachelor of Science, Banking and Finance
2013 - 2017
Earned a Bachelor of Science in Banking and Finance with coursework in finance, banking operations, and financial management.
Adeola Memorial College
Secondary School Certificate Examination (SSCE), General Secondary Education
2010 - 2013
Completed Secondary School Certificate Examination (SSCE) with studies across senior-secondary subjects preparing for tertiary education.
Bimod College
Junior Secondary School Certificate (JSCE), General Secondary Education
2008 - 2010
Completed Junior Secondary School Certificate (JSCE) studies focusing on core lower-secondary subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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