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GRACE BABAJIDE

@gracebabajide

Customer Success and Account Management professional with over seven years of experience supporting clients across the technology & telecommunication.

Nigeria

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What I'm looking for

Seeking a Customer Success, Account Management, or Client Services role where I can leverage 7+ years of experience across technology, telecommunications, and banking to drive customer success, build lasting relationships, and contribute to business growth while advancing my professional development

Customer Success and Account Management professional with over seven years of experience in customer-facing roles across the technology, telecommunications, banking, and business administration sectors. Currently serving as a Customer Success Account Manager at TeKnowledge (formerly Tek Experts), where I support Microsoft customers by fostering strong client relationships, driving customer success initiatives, and ensuring positive business outcomes. Experienced in incident and escalation management, customer communication, complaint resolution, account support, Power BI reporting and data management, stakeholder engagement, and delivering impactful presentations. Adept at identifying customer needs, resolving complex issues, and improving customer satisfaction through a proactive and solutions-oriented approach. Holds a B.Sc. (Ed.) in Business Education and brings a strong foundation in business operations, customer engagement, and relationship management. Recognized for excellent communication, collaboration, organizational, problem-solving, and critical-thinking skills, with a proven ability to work effectively across teams, manage priorities, and deliver exceptional customer experiences in dynamic and fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Success Account Manager

Teknowledge

Dec 2023 - Sep 2026 (2 years 9 months)

Serve as the primary point of contact for assigned customers.
Build relationships with key stakeholders and decision-makers.
Understand customer business goals and help align technology solutions to those goals.
Develop and track success plans and adoption strategies.
Customer engagement and communication.
Work with support engineers, technical teams, and service delivery teams to resolve issues.

Data Analysis Account Management Power BI Incident Management Communication Skills Excel Customer Success

Administrative Assistant

PLUM INVESTMENT & PROPERTIES LIMITED

Apr 2021 - Dec 2023 (2 years 8 months)

I was responsible for overseeing daily administrative operations, coordinating travel, meetings, reports, & company communications. I managed office inventory & supplies, liaised with maintenance vendors, supported drivers with timely issue resolution, maintained secure filing systems, and ensured an organized, safe, and efficient work environment while upholding confidentiality & professionalism.

Administrative Support Executive Support Coordination Inventory Management

Customer Care Representative

CNSSL[MTN OUTSOURCE]

Aug 2012 - Oct 2019 (7 years 2 months)

I was responsible for delivering excellent customer service by handling customer inquiries, complaints, and account-related issues. I provided product & service information, resolved concerns within agreed service levels, maintained customer records, supported one-call resolution & contributed to business growth through effective upselling & cross-selling while ensuring high customer satisfaction.