Open to opportunities

Ademola Oguntayo

@ademolaoguntayo

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Customer success specialist delivering exceptional support and high-performance retention in fintech and sales.

Nigeria

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What I'm looking for

I’m seeking a customer-facing role in a collaborative, performance-driven company where I can use CRM and analytics to improve retention, resolve complex cases, and advance into leadership.

I’m a self-motivated, reliable customer success associate with fintech, telesales, and administrative experience who builds strong customer relationships and resolves complex transaction issues.

I consistently exceeded monthly KPIs—maintaining 95–100% performance—implemented budgeting systems that reduced costs, and developed customer-focused strategies that improved satisfaction. I’m proficient with CRM, Slack, Google Sheets, Google Meet, POS and ATM tools, and I thrive working under pressure to deliver quality service and cross-departmental collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Nomba Financial Service

May 2024 - Present (1 year 4 months)

Managed and nurtured customer relationships and resolved transaction discrepancies and fraud claims, consistently exceeding monthly KPIs with a 95–100% performance rate since May 2024.

Customer Success CRM Compliance Slack Google Sheets Mobile Banking

Telesales Representative

Prospa Technology Limited

Jan 2024 - May 2024 (4 months)

Initiated outbound calls to prospective and existing customers, presented product offerings persuasively, and maintained CRM records to support sales targets between January and May 2024.

Telesales Outbound Calling CRM Lead Generation Objection Handling

Administrative Officer

Wits, Worth and Ideas

Jan 2023 - Jan 2024 (1 year)

Managed departmental administration, staff scheduling and recruitment, and developed a budgeting system that reduced costs and improved operational efficiency during 2023–2024.

Administration Budgeting Scheduling Process Improvement Stakeholder Management Recruitment Quality Assurance

Customer Care Representative

Mktrend Ltd

Jan 2020 - Jan 2022 (2 years)

Handled high volumes of inbound calls, resolved complaints, generated sales leads and maintained accurate customer records to meet team targets from 2020 to 2022.

Customer Service Lead Generation CRM Communication Data Entry

Marketing Assistant

Globacom Telecommunication

Jan 2015 - Jan 2017 (2 years)

Supported marketing projects and campaigns, conducted market research and analytics, and assisted event and promotional activities between 2015 and 2017.