Ayomide Ogunyemi

 Collaborated with cross-functional teams in Support, Renewals, Marketing, Support Delivery, and Product Management to resolve over 150+ customer cases monthly, ensuring timely issue resolution and a 98% customer satisfaction rate.

 Maintained detailed and accurate technical documentation for all support cases, improving case resolution efficiency by 25% through clear procedural tracking and k

Collaborated with cross-functional teams to resolve over 150+ customer cases monthly, achieving a 98% customer satisfaction rate. Designed and executed Customer Success Plans, increasing retention by 15% and improving engagement metrics by 20%.

A technology sales company connecting businesses to their target audience.

 Supported 150+ clients quarterly via phone and email, ensuring 97% onboarding completion.

 Conducted outbound calls for proactive check-ins, improving retention by 15%.

 Escalated and resolved technical issues, enhancing first-call resolution rates by 20%.

 Improved customer satisfaction scores by 20% through pr

A property technology company specializing in estate and facility management solutions.

 Delivered end-to-end support for 100+ clients monthly via chat, email, and phone, maintaining a 90% resolution rate within SLAs.

 Reduced call handling time by 40% through process optimization.

 Escalated complex technical issues to engineering, achieving a 25% satisfaction boost.

 Introduced a sel

Delivered end-to-end support for 100+ clients monthly via chat, email, and phone, maintaining a 90% resolution rate within SLAs. Reduced call handling time by 40% and introduced a self-service support portal, cutting repetitive calls by 25%.