At KPMG, I provide administrative and stakeholder support to Partners, managers, team members, and external contacts in the Forensic and Fraud Risk Management practice. I coordinate communications and follow-ups, track open action points, and maintain engagement documents and records.
At Reliance Health, I managed corporate client accounts remotely, handled enquiries and service issues, and coordinated with cross-functional teams to close requests. I also prepared and analysed account performance information to support service improvement and business decisions.
At First City Monument Bank, I responded to customer enquiries and service requests in a high-volume banking environment. I coordinated escalated issues through resolution and documented interactions in line with operational, compliance, and service-quality requirements.
Earlier, at Jawa International Limited, I maintained inspection logs and compliance documentation, prepared reports, and communicated updates to support operational coordination. My training includes customer service and relationship management, virtual assistance, Power BI, and health and safety.
