GI

Looking for a job

Godstime Ighofimoni

@godstimeighofimoni

I resolve fintech and digital-product customer issues across multichannel support, payments, and CRM case management.

What I'm looking for

I'm looking for a customer or technical support role where I can investigate digital-product and payment issues, manage cases through SLA-driven processes, collaborate across teams, and adapt to new support platforms.

I've supported customers at Moniepoint Microfinance Bank, investigating payment, account, transaction, and digital product issues through Zendesk, internal CRM systems, and Back Office.

I handle 500+ customer cases monthly across phone, email, WhatsApp, chat, and in-person channels, prioritizing tickets, documenting findings, and escalating complex issues within SLA requirements.

My background also includes remote customer care and administrative support at Extradisclosure HR & Career Services and consultative sales support at Jumia. I bring hands-on customer service, troubleshooting, case management, and cross-functional coordination to digital support teams.

Experience

Work history, roles, and key accomplishments

MB

Customer Support

Moniepoint Microfinance Bank

Jan 2024 - Jan 2026 (2 years)

Managed customer inquiries across multiple channels, investigated payment and transaction issues, and handled ticket management and escalations within SLA requirements.

Zendesk CRM Back Office Troubleshooting Case Management SLA Escalation Management Cross Functional Collaboration

ES

Customer Care & Administrative Officer

Extradisclosure HR & Career Services

Jan 2021 - Jan 2024 (3 years)

Managed client inquiries via email and digital channels, maintained client records in CRM systems, and coordinated administrative tasks and meetings.

CRM Email Support Administrative Support Calendar Management Documentation

JU

Sales Representative

Jumia

Jan 2017 - Jan 2021 (4 years)

Assisted customers with product selection, processed orders, and resolved complaints through consultative selling and responsive service.

Customer Service Sales Order Processing Consultative Selling Complaint Resolution

Education

Degrees, certifications, and relevant coursework

GO

Google

Google Customer Support Certificate, Customer Support

2026 - 2026

Completed the Google Customer Support Certificate in 2026.

DU

Delta State University

Bachelor of Science, Computer Science

2011 - 2014

Bachelor of Science in Computer Science from Delta State University, Abraka, Nigeria, from 2011 to 2014.

Tech stack

Software and tools used professionally

Intercom

Zendesk

Google Workspace

FreshDesk

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Support Specialist Technical Support Specialist Customer Service Help Desk Specialist Customer Experience Specialist Virtual Assistant Administrative Assistant Sales

Skills

Customer Service Customer Experience Customer Relationship Management Technical Support Help Desk Troubleshooting CRM Ticket Management Case Management Documentation Knowledge Base Management SAAS Customer Support Digital Product Support Customer Onboarding Customer Account Support Merchant Support Payment Processing Billing Subscription Management Transaction Investigation Dispute Resolution Escalation Management Issue Resolution Incident Management Service Request Management SLA Management Quality Assurance Customer Retention Conflict Resolution Customer Journey Support Email Support Live Chat WhatsApp Support Phone Support Microsoft Office Google Workspace Virtual Assistant Administrative Support Email Management Calendar Management Data Entry Process Improvement Cross Functional Collaboration Teamwork Communication Skills Problem Solving Active Listening Attention To Detail Task Prioritization ITIL V4 Service Management Zendesk Back Office Intercom HubSpot Service Tools Freshdesk Salesforce Service Cloud Sales Consultative Selling

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