Samuel Aiyedogbon
@samuelaiyedogbon
I resolve complex banking customer issues and improve service delivery across digital and frontline support channels.
NigeriaWhat I'm looking for
I've supported customers at Moniepoint Microfinance Bank, GTBank, and Polaris Bank, resolving complex complaints involving failed transactions, accounts, POS terminals, and digital banking services.
I work closely with operations and technology teams to identify recurring issues, improve service processes, and maintain accurate CRM records. I'm known for staying calm under pressure, owning difficult cases through resolution, and helping colleagues deliver timely, professional customer support.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Moniepoint Microfinance Bank Limited
Jan 2023 - Jan 2026 (3 years)
Delivered customer support across phone, email, and face-to-face channels, resolving complex issues and managing escalations. Collaborated with operations and technology teams to improve service processes.
Customer Service / E-Banking Representative
Jan 2015 - Jan 2017 (2 years)
Provided front-line support for account services and electronic banking products, resolving complaints and guiding customers through digital banking registration. Maintained confidentiality and compliance with banking policies.
Customer Service Representative (Intern)
Polaris Bank Plc
Jan 2014 - Jan 2015 (1 year)
Assisted customers with routine banking enquiries and account-related requests, managing high volumes of interactions. Escalated complex concerns and maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
Bayero University, Kano
Master of Business Administration, Human Resource Management
Pursued a Master of Business Administration with a focus on Human Resource Management.
Federal University, Dutsin-Ma
Bachelor of Science, Business Management
Earned a Bachelor of Science in Business Management.
Federal Polytechnic, Idah
National Diploma, Business Administration
Completed a National Diploma in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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