At Moniepoint MFB, I onboarded business owners for POS machines and supported merchants with device errors, network connectivity issues, and settlement disputes. I also handled customer complaints about failed transactions and account issues, escalating unresolved cases through Zendesk and Moniedesk.
At Century 21 Freedom Group International, I made outbound calls, qualified leads, and maintained client follow-up records. I also built a team of over 500 members, including more than 10 direct leaders.
