Open to opportunities

Grace Ajeigbe

@graceajeigbe

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Results-driven customer service representative with a passion for satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven Customer Service Representative with over 2 years of experience in delivering top-tier customer support and driving customer satisfaction. My expertise lies in managing high-volume inquiries and resolving issues efficiently while utilizing CRM tools to enhance customer interactions. I have a proven track record of improving response times by 30% and maintaining a 99.9% data accuracy rate, which has significantly contributed to operational efficiency.

In my recent role as a Customer Support Specialist at Gracie Bite N More, I handled over 100 customer inquiries daily, achieving a 95% first-contact resolution rate. My ability to collaborate with cross-functional teams has allowed me to reduce issue resolution time by 20%. I am passionate about fostering positive customer relationships and continuously seek ways to streamline support processes for better outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Gracie Bite N More

Feb 2021 - Nov 2024 (3 years 9 months)

Handled over 100 customer inquiries daily through various channels, achieving a 95% first-contact resolution rate. Managed customer orders with a 98% accuracy rate and reduced issue resolution time by collaborating with cross-functional teams.

Conflict Resolution Data Analysis Team Collaboration Time Management Communication

Telemarketer Intern

Gtextholding

Oct 2023 - Dec 2023 (2 months)

Engaged with over 100 potential clients weekly through outbound calls, enhancing client engagement and educating prospects on products and services. Maintained detailed records in CRM systems.

Customer Engagement Communication Data Management Time Management

Customer Service Representative

Tizeti Network Unlimited

Oct 2023 - Dec 2023 (2 months)

Provided information on products and services to customers, achieving a 90% satisfaction rate. Implemented strategies that increased daily sales productivity by 10% and identified potential leads.

Sales Strategies Communication Problem Solving Lead Generation

Administrative Assistant

His Goodness Acquisition Skills

Oct 2018 - Apr 2019 (6 months)

Managed and maintained records with 100% accuracy, ensuring data confidentiality. Provided administrative support for course completion tracking and certificate processing.

Data Management Administrative Support Time Management Communication

Education

Degrees, certifications, and relevant coursework

Osun State University

Bachelor of Education, Guidance & Counselling

2017 - 2022

Studied Guidance and Counselling, focusing on educational psychology, counseling techniques, and student support systems to enhance student well-being and academic success.