Glory Elekima

Conduct targeted market and industry research, compiling clear summaries to support executive decision-making. Prepare accurate, on-time research materials aligned with company goals.

Managed executive calendars and inboxes across US and international time zones with zero scheduling conflicts. Tracked project milestones, led vendor research and delivery coordination for a brand-consistent website, and ran Mailchimp email marketing campaigns while coordinating ongoing website updates with the development team.

Provided executive-level administrative support, including calendar coordination, inbox management, and task tracking. Sourced and coordinated videography/editing logistics and maintained project trackers with regular status reports to keep deliverables on schedule.

Managed 70+ daily customer interactions via phone, email, and chat, achieving an 85% first call resolution rate and a 4.6/5.0 CSAT score. Maintained detailed CRM ticket records and drove 20+ weekly sales conversions through clear consultative communication.

Reviewed 400+ insurance policies monthly with 99.5% accuracy while applying regulatory compliance standards. Audited advisor call recordings, produced structured feedback reports, and coordinated remote tasks alongside physical on-site operations across two workstreams.

Coordinated logistics and administrative operations for a team of 30+, managing payroll, procurement, reporting, and documentation with full accuracy. Reduced procurement and logistics costs by 18% through vendor negotiations and process optimization while implementing inventory management systems.

Verified client eligibility and communicated product details with 95% accuracy, exceeding daily performance benchmarks by 13%. Maintained detailed client records and supported retention initiatives, contributing to a 7% improvement in client retention.

Supported website registration and account setup for new customers, achieving a 96% satisfaction rating. Executed upselling strategies that drove 62+ monthly conversions and completed ongoing product training to stay current on service updates.

Earned a B.Eng in Mining Engineering from the Federal University of Technology, Akure.