Open to opportunities

Felix Ngugu

@felixngugu

I’m a senior remote virtual assistant supporting executives with scheduling, inbox management, and confidential operations.

Nigeria

Message

What I'm looking for

I’m looking for a fully remote role where I can support executives with discreet, detail-focused scheduling, inbox management, and reliable communications. I’m ready to align with EST, GMT, and CET business hours and stay organized under pressure.

I’m a dependable, detail-oriented Virtual Assistant with over 7 years of administrative, scheduling, and customer-facing experience, including direct support to executives and CEOs. I help keep leadership on schedule through calendar and inbox management, meeting coordination, and cross-team communication—especially in fully remote environments.

In recent roles, I’ve managed the director’s daily meeting schedule and provided real-time updates on priorities and changes, while monitoring and responding to email correspondence with timely, professional follow-up. I also maintain organized, up-to-date file records, handle daily data entry, and translate audio messages into clear written summaries. I’ve coordinated flight scheduling and travel logistics to ensure executives stay prepared and moving smoothly.

Before that, I supported CEO-level operations by managing calendars, correspondence, and day-to-day workflow, and by coordinating between departments to keep projects on track. Earlier, I handled executive meeting schedules for major telecom clients and managed customer relationships with strong retention and customer satisfaction—bringing a service-first mindset to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Operations & Communications Assistant

Current

Ministry of Public Health

Jun 2026 - Present (1 month)

Manage the director's daily meeting schedule and provide real-time updates on priorities and changes. Monitor and respond to email correspondence, maintain organized records, translate audio messages into written summaries, and coordinate flight scheduling and travel logistics.

Scheduling Executive Support File Organization Data Entry Travel Coordination In Flight Scheduling Customer Service Google Workspace Microsoft 365 Slack Trello Google Calendar Zoom

Administrative Assistant to the CEO

Ethnos Cyber

Mar 2023 - Apr 2025 (2 years 1 month)

Managed the CEO's calendar, correspondence, and daily administrative operations. Handled email management, supported day-to-day office workflow, and coordinated between departments to keep projects on track.

Calendar Management Correspondence Management Email Management Administrative Support Office Operations Time Management Google Workspace Microsoft 365 Slack Trello Google Calendar Zoom

Admin & Scheduling Assistant

Diego Henroo Communications

Aug 2019 - Oct 2022 (3 years 2 months)

Managed executive meeting schedules and ensured preparation for high-level meetings with major telecom clients. Coordinated calendars and communication pipelines for leadership and maintained accurate scheduling and correspondence records.

Meeting Coordination Calendar Management Communication Pipeline Coordination Correspondence Management Customer Facing Support Records Management Time Management Google Calendar Zoom Email Management

Sales & Customer Relations

Felinco Motors

Mar 2015 - Dec 2018 (3 years 9 months)

Managed customer relationships and day-to-day sales operations. Maintained a 98% customer satisfaction and retention rate and resolved customer issues promptly to improve overall satisfaction.

Customer Relationship Management Sales Support Customer Service Issue Resolution Retention Time Management

Front Office Supervisor

Grand Hotel and Resort

Apr 2006 - Sep 2012 (6 years 5 months)

Supervised front office staff and ensured consistently high-quality customer service. Managed guest relations and daily front desk operations and was awarded Employee of the Month (June 2008).

Front Desk Operations Guest Relations Team Supervision Customer Service Staff Management Time Management