Patience Etim
@patienceetim
Detail-oriented virtual assistant with 4+ years improving operations and client communication for remote teams.
NigeriaWhat I'm looking for
I am a detail-oriented Virtual Assistant with over four years supporting global clients, entrepreneurs, and executives in fully remote environments. I specialize in administrative support, inbox and calendar management, CRM data handling, invoicing, research, and customer service, and I leverage productivity and AI tools to streamline workflows and boost efficiency.
Throughout my career I have improved response times, coordinated hundreds of international meetings, supported cross-functional teams with research and reporting, and maintained high customer satisfaction scores. I am reliable, proactive, deadline-driven, and focused on anticipating executive needs to enable smoother operations and stronger client relationships.
Experience
Work history, roles, and key accomplishments
General Virtual Assistant
Outsource BPO
Mar 2023 - Aug 2025 (2 years 5 months)
Managed multiple client inboxes and prioritized high-volume correspondence, improving response time by 50%; scheduled and coordinated 200+ virtual meetings annually across time zones and produced research reports to support client strategic planning.
Customer Service Associate
Funergy Technologies Limited
Mar 2021 - Mar 2023 (2 years)
Handled 40+ inbound customer calls daily and communicated policies empathetically, achieving a 96% customer satisfaction score while accurately documenting and tracking customer issues and resolutions.
Administrative Virtual Assistant
Techinvaders Limited
Feb 2019 - Jan 2021 (1 year 11 months)
Provided administrative and secretarial support including appointment scheduling, travel and itinerary coordination, database maintenance, monthly reporting, and invoicing, improving workflow organization and vendor coordination.
Education
Degrees, certifications, and relevant coursework
Western Delta University
Bachelor's Degree, Biochemistry
2016 - 2021
Completed a Bachelor's degree in Biochemistry at Western Delta University from September 2016 to April 2021.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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