Maria Queeni Ann Romena
@mariaqueeniannromena
Customer service professional with lead generation experience and a strong commitment to client satisfaction.
What I'm looking for
I am a customer service professional with over three years of experience across customer support, lead qualification, and chat support roles. I focus on clear communication, patience, punctuality, and delivering timely resolutions while continuously learning new skills to improve operational efficiency.
I have experience in lead generation (funnel management) and handling customer inquiries in fast-paced environments, and I have participated in tourism and tour operations training. I am results-driven, hardworking, and ready to contribute to team success and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Dec 2022 - Sep 2023 (9 months)
Provided chat-based customer support from Dec 2022 to Sep 2023, resolving inquiries with patience and accuracy to sustain service quality.
Lead Generation Specialist
Concentrix
May 2020 - Sep 2021 (1 year 4 months)
Managed lead generation and funnel activities to qualify prospects and support sales pipelines, improving lead quality for follow-up teams.
Customer Service Representative
Concentrix
May 2019 - Jan 2020 (8 months)
Handled inbound customer inquiries and provided chat support, resolving issues promptly to maintain high customer satisfaction over multiple engagements.
Education
Degrees, certifications, and relevant coursework
STI College Muñoz EDSA
Bachelor of Science in Tourism Management, Tourism Management
2016 - 2017
Activities and societies: Facilitated training in Philippine Geography & Eco Tourism and Tour Operations; served as Related Activity Auditor for Simply Tour Organization.
Completed coursework in Bachelor of Science in Tourism Management during 2016–2017 at STI College Muñoz EDSA.
University of the East
Bachelor of Science in Tourism, Tourism
2014 - 2015
Activities and societies: Related Activity Auditor, Simply Tour Organization; participated in Philippine Geography & Eco Tourism and Tour Operations training.
Completed coursework in Bachelor of Science in Tourism during 2014–2015 at the University of the East.
Availability
Location
Authorized to work in
Job categories
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