Open to opportunities

Maria Queeni Ann Romena

@mariaqueeniannromena

Message

Customer service professional with lead generation experience and a strong commitment to client satisfaction.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can apply my lead generation and support experience, continue learning, and contribute to a collaborative, results-driven team.

I am a customer service professional with over three years of experience across customer support, lead qualification, and chat support roles. I focus on clear communication, patience, punctuality, and delivering timely resolutions while continuously learning new skills to improve operational efficiency.

I have experience in lead generation (funnel management) and handling customer inquiries in fast-paced environments, and I have participated in tourism and tour operations training. I am results-driven, hardworking, and ready to contribute to team success and growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Dec 2022 - Sep 2023 (9 months)

Provided chat-based customer support from Dec 2022 to Sep 2023, resolving inquiries with patience and accuracy to sustain service quality.

Chat Support Customer Service Communication Problem Solving CRM Multitasking Patience Time Management

Lead Generation Specialist

Concentrix

May 2020 - Sep 2021 (1 year 4 months)

Managed lead generation and funnel activities to qualify prospects and support sales pipelines, improving lead quality for follow-up teams.

Lead Qualification Communication Data Entry CRM Prospecting Attention To Detail

Customer Service Representative

Concentrix

May 2019 - Jan 2020 (8 months)

Handled inbound customer inquiries and provided chat support, resolving issues promptly to maintain high customer satisfaction over multiple engagements.

Customer Service Chat Support Communication Problem Solving Patience CRM Ticketing Multitasking

Education

Degrees, certifications, and relevant coursework

STI College Muñoz EDSA

Bachelor of Science in Tourism Management, Tourism Management

2016 - 2017

Activities and societies: Facilitated training in Philippine Geography & Eco Tourism and Tour Operations; served as Related Activity Auditor for Simply Tour Organization.

Completed coursework in Bachelor of Science in Tourism Management during 2016–2017 at STI College Muñoz EDSA.

University of the East

Bachelor of Science in Tourism, Tourism

2014 - 2015

Activities and societies: Related Activity Auditor, Simply Tour Organization; participated in Philippine Geography & Eco Tourism and Tour Operations training.

Completed coursework in Bachelor of Science in Tourism during 2014–2015 at the University of the East.