CCChristine Ching
@christineching
Experienced Customer Service Representative and Patient Engagement Specialist.
PhilippinesWhat I'm looking for
I am an experienced Customer Service Representative and Patient Engagement Specialist with several years of experience in BPO companies and as a Virtual Assistant. I have a proven ability to deliver excellent customer service in fast-paced environments, demonstrating strong communication and active listening skills.
Throughout my career, I have excelled in understanding customers' needs and providing effective solutions. My experience includes responding to customer queries, assisting patients with their treatment plans, and managing confidential information. I am adaptable and confident in working independently without supervision, ensuring that I meet and exceed expectations.
In my recent roles, I have also taken on responsibilities such as lead generation and collaborating with sales and marketing teams to optimize campaigns. I am committed to continuous improvement and am always looking for ways to enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Patient Engagement Specialist
Octagos Health
Sep 2024 - May 2025 (8 months)
Assisted patients in understanding treatment plans, medications, and insurance coverage, while guiding them on using digital health tools. Performed data entry, managed confidential information, and supported medical coding processes by reviewing documentation and applying appropriate codes.
Lead Generation Specialist
Lead Heroes
Apr 2024 - Jul 2024 (3 months)
Identified potential clients matching the target market and tracked leads using CRM systems like HubSpot and Salesforce. Collaborated with sales and marketing teams to hand off qualified leads and optimize campaign performance.
Customer Service Representative
Transworld Systems
Jul 2023 - Feb 2024 (7 months)
Handled customer inquiries promptly and accurately through phone and email channels. Assessed customer requirements and offered support, escalating complex issues to relevant departments.
Customer Service Representative
Alorica by the Bay
Nov 2021 - Jul 2023 (1 year 8 months)
Responded to customer queries accurately and in a timely manner via phone and email. Identified customer needs and provided assistance, escalating issues to the appropriate department when necessary.
Education
Degrees, certifications, and relevant coursework
XAVIER ACADEMY
Vocational, English Proficiency
2015 - 2015
Completed a vocational program focusing on English proficiency.
CAVITE STATE UNIVERSITY
Bachelor, Hotel and Restaurant Management
2013 - 2013
Studied Hotel and Restaurant Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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