Runnel Dela Cruz
@runneldelacruz
Customer-focused support professional with BPO and lead generation experience.
PhilippinesWhat I'm looking for
I am a detail-oriented customer support professional with three years of BPO experience and six months of freelancing, having supported global brands including Amazon and Staples.ca. I consistently deliver timely, professional chat and email support, handle returns and order issues, and document interactions to ensure high-quality service and client satisfaction.
As a lead generation specialist, I researched and qualified prospects using HubSpot, LinkedIn, and Google, identifying target industries and requalifying leads to drive opportunities. I bring strong problem-solving, communication, and time-management skills, and I focus on exceeding client expectations while improving customer experience.
Experience
Work history, roles, and key accomplishments
Lead Generation Specialist
Green Waves Ingredients Online
Dec 2024 - Jun 2025 (6 months)
Researched and prospected leads using HubSpot, LinkedIn, and Google searches to identify target industries and requalify prospects for business development.
Chat & Email Customer Support
Sitel (Foundever)
May 2020 - Dec 2022 (2 years 7 months)
Provided chat and email support for Staples.ca customers, tracked orders, assisted with placements and proactively followed up to resolve issues and improve delivery accuracy.
Chat Support Customer Representative
Sutherland Global Services
Sep 2019 - Mar 2020 (6 months)
Delivered prompt chat support for Amazon customers, resolving returns, refunds, and product inquiries to ensure satisfaction and adherence to company policies.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
Bachelor of Science in Business Administration, Marketing Management
2015 - 2018
Pursued Bachelor of Science in Business Administration with a major in Marketing Management from 2015 to 2018.
Tarlac National High School
High School Diploma, Secondary Education
2010 - 2013
Completed secondary education with coursework supporting problem solving and communication skills.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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