glenrose zausa - Fulfillment Specialist - Hellotech Inc. | Himalayas
glenrose zausaGZ
Open to opportunities

glenrose zausa

@glenrosezausa

Enthusiastic customer service professional with 5+ years of experience.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an enthusiastic and dependable Customer Service Professional with over 5 years of experience in chat support, technical support, lead generation, and team coordination. My proven ability to handle high-volume customer interactions and resolve complex issues has consistently allowed me to meet performance targets. I thrive in fast-paced environments and am adaptable and goal-driven, ready to contribute to any team.

Throughout my career, I have worked with various companies, including Panasiatic Solutions and Concentrix Bacolod, where I honed my skills in customer service and sales support. I have successfully managed customer accounts, provided technical support, and assisted in upselling products. My recent role at Garranto Academy involved appointment setting and lead generation, where I focused on sourcing new leads and coordinating with sales teams to enhance productivity.

In my most recent position at Greylock Resources, I qualified leads for healthcare-related products and services, showcasing my ability to adapt to different industries. I am passionate about delivering exceptional customer experiences and am eager to bring my skills to a new opportunity.

Experience

Work history, roles, and key accomplishments

HI

Fulfillment Specialist

Hellotech Inc.

Mar 2023 - Jul 2025 (2 years 4 months)

Approved and verified client orders, ensuring accuracy and completeness. Facilitated seamless communication between clients and technicians via SMS, and provided critical backup support for technician sourcing.

Concentrix Bacolod logoCB

CSR/TSR with Sales and Chat Support

Jan 2019 - Jul 2022 (3 years 6 months)

Managed high-volume customer inquiries across phone and chat channels, efficiently resolving billing, technical, and service-related issues. Contributed to sales targets by effectively upselling products and services to customers.

PS

CSR/TSR (Tracfone and Safelink Account)

Panasiatic Solution

Nov 2015 - Dec 2018 (3 years 1 month)

Provided comprehensive customer service, addressing product inquiries, troubleshooting, and offering information about services. Successfully resolved customer complaints, processed returns, and managed account changes and billing questions.

Education

Degrees, certifications, and relevant coursework

WU

West negros University

Diploma in Midwifery

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