glenrose zausa
@glenrosezausa
Enthusiastic customer service professional with 5+ years of experience.
What I'm looking for
I am an enthusiastic and dependable Customer Service Professional with over 5 years of experience in chat support, technical support, lead generation, and team coordination. My proven ability to handle high-volume customer interactions and resolve complex issues has consistently allowed me to meet performance targets. I thrive in fast-paced environments and am adaptable and goal-driven, ready to contribute to any team.
Throughout my career, I have worked with various companies, including Panasiatic Solutions and Concentrix Bacolod, where I honed my skills in customer service and sales support. I have successfully managed customer accounts, provided technical support, and assisted in upselling products. My recent role at Garranto Academy involved appointment setting and lead generation, where I focused on sourcing new leads and coordinating with sales teams to enhance productivity.
In my most recent position at Greylock Resources, I qualified leads for healthcare-related products and services, showcasing my ability to adapt to different industries. I am passionate about delivering exceptional customer experiences and am eager to bring my skills to a new opportunity.
Experience
Work history, roles, and key accomplishments
Fulfillment Specialist
Hellotech Inc.
Mar 2023 - Jul 2025 (2 years 4 months)
Approved and verified client orders, ensuring accuracy and completeness. Facilitated seamless communication between clients and technicians via SMS, and provided critical backup support for technician sourcing.
Qualifier (Healthcare Account)
Greylock Resources
Oct 2022 - Oct 2023 (1 year)
Qualified leads for the closer team, ensuring high-quality prospects were advanced in the sales pipeline. Engaged clients through calls to schedule appointments, specializing in healthcare-related products and services.
Appointment Setter/Lead Generation
Garranto Academy Singapore
Jul 2022 - Jul 2023 (1 year)
Scheduled appointments for sales teams by contacting potential clients via calls and emails, ensuring timely follow-ups. Conducted lead generation activities, including research and cold calling, to identify and engage prospective clients.
Managed high-volume customer inquiries across phone and chat channels, efficiently resolving billing, technical, and service-related issues. Contributed to sales targets by effectively upselling products and services to customers.
CSR/TSR (Tracfone and Safelink Account)
Panasiatic Solution
Nov 2015 - Dec 2018 (3 years 1 month)
Provided comprehensive customer service, addressing product inquiries, troubleshooting, and offering information about services. Successfully resolved customer complaints, processed returns, and managed account changes and billing questions.
Education
Degrees, certifications, and relevant coursework
West negros University
Diploma in Midwifery
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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