Leo Angielo Alcantara

I am a highly skilled and experienced customer service representative with a strong background in the BPO industry. With over 5 years of experience, I have developed expertise in customer service, problem-solving, and communication. Throughout my career, I have consistently delivered outstanding support and tailored recommendations to address customer needs.

At Telus International, I successfully followed through on critical inter-departmental escalations, resulting in increased retention rates. I also reduced process inconsistencies and trained team members on best practices and protocols. During my time at Afni, I updated account information and developed strong rapport with customers through active listening skills, leading to higher positive feedback from clients.

In my role at Sykes Asia, I effectively informed customers of promotions to increase sales productivity and stayed current on company offerings and industry trends. At Concentrix, I recommended and obtained products based on customer requests, processed orders promptly, and enhanced productivity levels by anticipating needs and delivering outstanding support. Finally, at Teleperformance, I clarified customer issues, utilized data analytics tools to monitor performance trends, and delivered exceptional customer service by leveraging extensive knowledge of products and services.