Open to opportunities

Andy Digal

@andydigal

Message

Results-driven customer service and sales representative with strong retention and lead-generation skills.

Philippines

Message

What I'm looking for

I’m seeking a customer-focused role where I can drive retention and revenue through relationship building, negotiation, and CRM-driven processes.

I am a results-driven Customer Service and Sales Representative with over six years of experience in customer support, sales, retention, and lead generation. I consistently exceed performance targets through clear communication, effective negotiation, and data-informed use of CRM tools.

In frontline and winback roles, I negotiated renewals and upsells, resolved pricing and value objections, and delivered measurable retention and revenue improvements. I’ve also supported homeowners with contractor referrals and maintained quality communication across projects.

I bring a practical, customer-first approach, a history of exceeding conversion targets in outbound outreach, and a technical foundation with a Bachelor of Science in Computer Science to support CRM and process improvements.

Experience

Work history, roles, and key accomplishments

Senior Frontline Support Rep

XtendOps

Jul 2023 - Jan 2026 (2 years 6 months)

Exceeded monthly retention and revenue targets by negotiating renewals and upsells and resolving pricing and value objections to improve customer retention.

Customer Service Retention Negotiation Upselling CRM Renewals Revenue Growth

Customer Service & Sales Rep

Fusion Philippines

Aug 2022 - Jun 2023 (10 months)

Assisted homeowners with contractor referrals and maintained quality communication throughout projects to support customer satisfaction and project success.

Customer Service Sales Contractor Referral Communication CRM Client Relations