Maria Hanna Angelica

I am a detail-oriented customer service professional with experience in BPO voice support, chat assistance, lead verification, and one-on-one ESL tutoring. I bring strong attention to accuracy, confidentiality, and empathetic communication to every interaction.

In voice roles I handled high-volume inbound calls, resolved inquiries and complaints, and documented interactions precisely in internal CRM systems. As a lead verification specialist I conducted outbound qualification calls and maintained accurate records to support follow-up workflows.

As a childcare coordinator and chat support agent I managed multiple conversations, coordinated services using company partnerships, and provided timely, solution-focused responses that met client needs. In my tutoring work I simplified complex grammar concepts and tracked student progress through organized documentation.

I am highly trainable, comfortable following protocols, and committed to delivering professional, patient, and efficient customer support across phone, chat, and web-based systems.