As a Customer Service Representative, I handled inbound and outbound customer inquiries through email, phone, and live chat.
I resolved customer concerns, maintained records of interactions and feedback in internal CRM systems, and followed up with cross-functional teams on unresolved issues.
My Bachelor of Secondary Education from Cor Jesu College, Inc., with a major in English, supports my written and verbal English skills.
I’m equipped for virtual assistance tasks including email and calendar management, data entry, and administrative support, using Microsoft Office, Google Workspace, Slack, and Zoom.
